Principal Customer Success Manager - Ostro
- Role
- Support
- Experience
- Principal
- Employment
- Full-time
- Company size
- Enterprise
Open to US only. Set where you work from to check your eligibility.
No BS summary
Principal-level Customer Success / Client Services leader for Ostro (life sciences brand engagement platform). Own key client relationships, drive ROI-focused engagement strategies, and champion clients' commercial goals while collaborating across teams. US-based (Massachusetts/Boston) or eligible for US remote.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role Ostro, a business within Veeva, is the premier brand engagement platform for the life sciences industry. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.
What you'll do
- Own key client relationships for Ostro and act as the primary client contact.
- Drive innovative strategies that maximize client ROI.
- Champion clients' commercial goals internally across Veeva teams.
- Collaborate across teams to shape and improve healthcare engagement.
Benefits
- Work Anywhere — flexibility to work from home or in the office.
- Offices in more than 15 countries worldwide.
Veeva Systems is building the industry cloud for Life Sciences to help companies work in a more efficient and connected way. Veeva Business Consulting focuses on making the life sciences industry more efficient and effective through software, data, and consulting working together.
What people say about this company
3.5/ 5
- Employees appreciate the company's focus on the life sciences industry and its mission.
- Many reviews mention a collaborative and supportive work culture.
- Some employees report issues with management and communication.