Principal Customer Success - Contract to Hire

The Jupiter Customer Success and Solutions (CSS) team interacts with every customer at Jupiter and is involved in every area of the company, engaging with cross-functional teams across sales, science, marketing and engineering. The Principal, Customer Success role is essential for increasing solution adoption, expanding customer relationships and helping to grow incremental business. This role is a mix of responsibility that requires someone who can deliver in partnership with the Solutions team and own renewal business.

The Principal, Customer Success role is a critical position responsible for driving long-term customer value, increasing solution adoption, and expanding strategic relationships across Jupiter’s customer base. The individual should have interpersonal skills to communicate with customers at any level/seniority and must deliver solutions that meet climate risk business needs. The primary function for this role will be:

Commercial Ownership: Drive renewal business and development of accounts

Customer Advocacy: Develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention

Expertise: You must deliver solutions that meet climate risk business needs, maintain high customer satisfaction, and act as a subject matter expert across all of Jupiter’s domains.

Success in this role requires a blend of deep technical aptitude, strong relationship management, and the ability to contextualize climate analytics for business decision-makers. The ideal candidate for this role has experience working with financial services companies in a customer success role, preferable in climate, weather, or ESG capacity.