Principal Advisory Consultant - ServiceNow ePro

The Principal Advisory Consultant - ServiceNow (CTA/CMA) provides executive-level architectural leadership across transformation programs, aligning business strategy, enterprise architecture, governance, delivery teams, and executive stakeholders around a unified implementation vision. This role partners with the sales account team, the digital integrations team, and works directly with CDW clients to build trusted advisor relationships, understand business challenges, and recommend ServiceNow-based e-Pro solutions that drive client business outcomes. What You Will Do: Partners with the sales account team and works directly with CDW (internal) clients. The role builds trusted advisor relationships with executive-level clients, understands a client’s business challenges, and proposes ServiceNow-based solutions resulting in client business outcomes. Partners with the Digital Integrations team focused on in-store apps, ServiceNow ePro capabilities, and other API related projects. Client-facing work will include, but not be limited to: Researching current and emerging technologies, evaluating alternatives, making recommendations, and presenting to executive-level leadership. Prepares white papers and presentations for current and prospective clients on ServiceNow-based ePro solutions. Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and Business Technology Consulting firm. Collaborates with CDW Practices and business partners. Identifies and articulates a ServiceNow solution client business value proposition, including return on investment (ROI) and time to value (TTV). Sales Planning – Works with management and sales teams to develop account prioritization and support strategies to ensure a long-term trusted relationship status. Partner Relationship Management – Develops healthy and trusted relationships with key partners in their assigned area of responsibility (AOR). Training – Maintains and executes a professional development plan to enhance skills. Is a mentor to SNS ePro coworkers in applying consulting skills, experience, and knowledge for project design, analysis, and project coordination of services or products. Administrative Overhead – Responds to emails and phone calls, completes timecards and expense reports promptly, and completes client and AOR business reviews, as required. What We Expect of You: Bachelor’s degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 7+ years of consulting experience OR 10+ years of equivalent consulting experience. ServiceNow Certified Technical Architect/Certified Master Architect certification required. Extensive experience partnering with executive-level clients and stakeholders. Establish and execute a vision for ServiceNow App store customer capabilities. Ability to apply deep technical expertise to business strategy through the development of service offerings, go-to-market strategies, business planning, and the growth of advisory, professional, and managed services practices. Expertise in enterprise architecture, platform strategy, governance frameworks, and roadmap development to drive business and technology outcomes. Ability to communicate technical and strategic concepts effectively to diverse audiences, including executives, business leaders, and technical teams. Strong judgment and analytical skills with the ability to assess technical, operational, and business risks and make sound recommendations. Ability to manage multiple priorities and perform effectively under tight deadlines in a fast-paced environment. Experience developing and executing long-range project plans, strategic roadmaps, and delivery schedules for complex initiatives and emerging solution offerings. Capability to lead technical knowledge transfer, mentoring, and enablement activities for clients and internal teams. Strong leadership, delegation, team development, and personnel management skills. Excellent communication, presentation, and facilitation skills, with experience presenting to audiences ranging from small teams to executive leadership. Self-motivated with the ability to work independently while influencing cross-functional teams and key stakeholders. Expertise in technical writing, including architectural designs, strategic recommendations, governance frameworks, and executive-level documentation. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. At CDW, we make technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.