PE Support Agent (INTERNAL PROCESS ONLY)
- Role
- Support
- Employment
- Full-time
Open to MX only. Set where you work from to check your eligibility.
No BS summary
Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS. Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets) for a MLB videogame project.
Required languages
Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.
POSITION SUMMARY:
Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets) for a MLB videogame project
Requirements
Expert knowledge of MLB. Long time fan of a MLB team. Mexico employee agents At least 6 months within Keywords Studios Strong written and verbal communication skills in English and Spanish. Ability to multi-task. Ability to easily adapt in a constant evolution environment Excellent customer service skills Morning shift availability Ability to actively listen to instructions and execute tasks communicated.
Benefits
PRIVACY POLICY:
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas
Area of Work: Player Engagement
Service: Engage
Employment Type: Full Time, Permanent
Working Pattern: Remote
What you'll do
- Communicate with players and solve their problems, such as lost accounts or questions regarding details
- Provide excellent customer service (through chats, emails and tickets) for a MLB videogame project
What they require
- Expert knowledge of MLB
- Long time fan of a MLB team
- Mexico employee agents
- At least 6 months within Keywords Studios
- Strong written and verbal communication skills in English and Spanish
- Ability to multi-task
- Ability to easily adapt in a constant evolution environment
- Excellent customer service skills
- Morning shift availability
- Ability to actively listen to instructions and execute tasks communicated
Keywords Studios provides global services and solutions for the games industry, partnering with gaming publishers to support projects across a network of studios and locations. The company brings together 13,000+ people and 70+ studios across 26 countries and also offers AI solutions leveraging its gaming expertise.