Payment Operations Manager
- Role
- Operations
- Experience
- Mid
The listing doesn't say where it hires from. Check the description or the employer's site before applying.
No BS summary
Payment operations manager with 2+ years in billing/payments/support or similar online payments role. Needs strong Excel/MS Office, online payment integrations/flows, financial transaction handling, and Upper-Intermediate English. iGaming experience is a plus.
Core skills
Required skills
Required languages
Growe welcomes those who are excited to: Monitor that payment methods work properly, escalate issues to respective providers and teams; Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each; Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method; Review and create backup/contingency and emergency plans; Create monitoring guidelines and procedures for monitoring and support teams; Report daily and weekly payment activities and issues to the Head of Operations; Assist with the integration of new payment providers/methods; Suggest product/flow improvements (e.g., validation fields, placeholders on forms); Handle requests from customer support; Test new payment methods integrations/deployments; Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics. We need your professional experience: 2+ years as a billing/payments manager/support or similar role in online payments; Confident in dealing with numbers and processing of financial/transactional information; Advanced Excel and other MS Office software user; Good understanding of online payments technical integrations, funnels, flows; Experience in written and oral communication with foreign customers or partners; Deep understanding of payment and transactional systems and services; Upper-Intermediate English proficiency.; Experience with the iGaming industry will be a plus. We appreciate if you have those personal features: Attention to details; Multitasking and quick task execution; Good level of communication skills; Team player skills; Ability to make decisions independently. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
What you'll do
- Monitor that payment methods work properly and escalate issues to providers and internal teams
- Analyze acceptance rates of payment methods, providers, and cashiers
- Decide which payment methods to enable or disable and which volumes to process on each
- Ensure sufficient available balance across payment methods to process withdrawals
- Initiate top-ups
- Analyze the cost structure of each payment method
- Review and create backup, contingency, and emergency plans
- Create monitoring guidelines and procedures for monitoring and support teams
- Report daily and weekly payment activities and issues to the Head of Operations
- Assist with integration of new payment providers and methods
- Suggest product and flow improvements such as validation fields and form placeholders
- Handle requests from customer support
- Test new payment method integrations and deployments
- Partner with the BI department to build data-driven internal reporting and consistent tracking of critical business metrics
What they require
- 2+ years as a billing/payments manager/support or similar role in online payments
- Confident dealing with numbers and processing financial or transactional information
- Advanced Excel and other MS Office software user
- Good understanding of online payments technical integrations, funnels, and flows
- Experience in written and oral communication with foreign customers or partners
- Deep understanding of payment and transactional systems and services
- Attention to detail
- Multitasking and quick task execution
- Good communication skills
- Team player skills
- Ability to make decisions independently
- Preferred: Experience with the iGaming industry
Growe is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.