Patient Experience Representative (Monday to Friday)
- Role
- Support
- Employment
- Full-time
Open to CA only. Set where you work from to check your eligibility.
No BS summary
Customer support/patient experience role for an independent, empathetic self-starter with a sincere passion for healthcare. Must be comfortable in a fast-paced startup environment and able to support patients using PocketHealth’s platform.
What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.
We’re looking for an independent, self-motivated, and ambitious Patient Experience Representative with a sincere passion for healthcare to help us grow and directly support patients in their care journey. This isn’t your average Customer Support role. Empathetic and timely support for our patient population is at the heart of what we do and we view it as fundamental to our continued success. That means we’re looking for an ambitious self-starter who is comfortable in a fast-paced startup environment.
Understanding how our patients interact with our platform lays a great foundation for growth into any role in the company, so this position is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally. Previous Patient Experience Reps have moved onto high-impact roles in Customer Success, UI/UX and Engineering within the company.
This job posting is for an existing vacancy. The salary for this position is $45,000 -$48,000 annually. Salary is just one part of the story, though; this role is also eligible for equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment in your well-being, designed to support you both in your work and in your life outside of it.
What you'll do
- Enable hospitals and clinics across North America, and empower over 2 million patients, to discover a better healthcare experience.
- Help PocketHealth grow and directly support patients in their care journey.
- Provide empathetic and timely support for the patient population.
- Understand how patients interact with the platform.
What they require
- Independent, self-motivated, and ambitious Patient Experience Representative.
- Sincere passion for healthcare.
- Ambitious self-starter.
- Comfortable in a fast-paced startup environment.
- Ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally.
Benefits
- Eligible for equity in the form of stock options.
- Comprehensive health and benefits package.
- Working remotely.
- Competitive salaries and benefits.
- Stock options for every employee.
- Four weeks of paid time off.
- Unlimited paid wellness days.
- Extended mental health coverage.
- 16 weeks of parental leave top-up.
- Accommodation support through the recruitment process.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely.