Press Ganey
Patient Experience Advisor
RemoteUnited States only· UTC-7…UTC-5
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
$81k–$115k/yr
Check eligibility
Open to US only · UTC-7…UTC-5. Set where you work from to check your eligibility.
No BS summary
Healthcare professional with 5+ years of experience in patient experience improvement. Must have in-depth knowledge of HCAHPS and CG-CAHPS. Requires strong analytical, communication, and presentation skills. Must be based in the Eastern/Central/Mountain time zone.
Core skills
patient experiencehealthcare
Required skills
HCAHPSCG-CAHPS
Optional skills
improvement methodologiesdata analyticsindustry best practices
Required languages
English
What you'll do
- Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.
- Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey’s solutions and insights to support strategic decision-making.
- Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey’s differentiated value.
- Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.
- Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client’s patient experience (PX) strategy.
- Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.
- Coordinate and present regular client performance reviews in partnership with the Managing Director.
- Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey’s value proposition.
- Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.
What they require
- Minimum 5 years in healthcare, with a strong focus on patient experience improvement.
- Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.
- Strong grasp of improvement methodologies, data analytics, and industry best practices.
- Passionate about patient experience, proactive in problem-solving, and committed to follow-through.
- Comfortable in a fast-paced environment with the ability to manage multiple priorities.
- Willingness to travel up to 25% for client engagements.
- Bachelor’s degree required.
Benefits
- competitive benefits package
- discretionary bonus or commission tied to achieved results
organization in South Bend, United States
$81k–$115k/yr