Patient Access Coordinator
- Role
- Support
- Employment
- Part-time
- Company size
- Enterprise
Open to US only. Set where you work from to check your eligibility.
No BS summary
Patient access/front-desk role handling scheduling, phone and portal inquiries for OrthoVirginia. Remote within Virginia (VA) only; tasks include insurance verification, data entry, and use of Epic/MyChart. Hourly pay range $16.06–$24.09.
Core skills
Required skills
Patient Access Coordinator Remote VA At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care. Primary Functions and Responsibilities: Manages telephone calls as well as patient inquiries via mail or fax; return patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner. Answers phones appropriately and professionally, providing excellent customer service. Clarifies information needed by the caller and determines the best course of action to meet the customer's needs. Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly. Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols. Collects and enters patient's demographics in the system completely and accurately Verifies patient's insurance information and confirms that OrthoVirginia participates with their insurance plan. Verifies any information necessary in preparation for an office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.). Direct patient calls regarding medical inquiries to the appropriate resource. Send out appointment reminder card/patient packet if requested. Assist with Epic Work Queues as appropriate/assigned. Performs other duties as assigned Knowledge, Skills, and Abilities: Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers. Demonstrated ability to make sound judgements. Dependable and able to arrive at work on time. Willing to adhere to company expectations and policies regarding professional work environment and customer support. Demonstrates professional integrity by being honest, reliable and respectful. Proven team player and willingness to work in a fast-paced team environment. Excellent listening and communication skills in order to fully support patients. Takes pride in their work and has a positive outlook. Compensation Range for this position: $16.06 - $24.09 Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations. This organization participates in e-Verify. Esta organización participa en e-Verify. Posted: 2026-07-17T00:00:00.000Z
What you'll do
- Manages telephone calls and patient inquiries via mail or fax; returns patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner.
- Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
- Collects and enters patient's demographics in the system completely and accurately and verifies patient's insurance information and plan participation.
- Verifies information necessary in preparation for an office visit (e.g. prior physician visits, availability of x-rays) and directs medical inquiries to the appropriate resource.
- Sends out appointment reminder card/patient packet if requested and assists with Epic work queues as appropriate/assigned.
What they require
- Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers.
- Demonstrated ability to make sound judgments; dependable and able to arrive at work on time.
- Willingness to adhere to company expectations and policies regarding a professional work environment and customer support.
- Professional integrity: honest, reliable and respectful; proven team player able to work in a fast-paced team environment.
- Excellent listening and communication skills to fully support patients.
Virginia’s largest provider of musculoskeletal care with more than 159 physicians in over 35 locations across Virginia (Lynchburg, Northern Virginia, Richmond, Southwest Virginia, Hampton Roads).