Parts Interpreter - CC

About the Role We are seeking a motivated and customer-focused Parts Interpreter to join our Parts Department. This role is responsible for ensuring technicians and internal departments receive the correct parts in a timely manner, while delivering exceptional customer service and maintaining accurate inventory processes. The successful candidate will work closely with Service, Pre-Delivery, and Warehouse teams to support the efficient operation of the dealership. Key Responsibilities • Interpret and source parts requested by technicians and internal departments • Order parts accurately and efficiently to meet operational requirements • Respond to phone enquiries in a professional and timely manner • Provide excellent customer service to internal and external stakeholders • Support the Service Department with the timely supply of required parts • Liaise effectively with the Service, Pre-Delivery, and Warehouse teams • Assist with internal business requirements as needed • Unpack stock orders and maintain a clean, organized parts department • Receive and process incoming parts orders, branch transfers, and supplier deliveries • Load and unload incoming and outgoing goods safely and efficiently • Maintain accurate inventory and stock records • Complete additional duties as directed by management Essential Skills • Strong work ethic and positive, can-do attitude • Excellent customer service and stakeholder management skills • Strong written and verbal communication skills • High level of attention to detail and accuracy • Ability to follow processes and procedures consistently • Professional presentation and commitment to delivering quality work • Intermediate Microsoft Office 365 skills • Experience using ERA Systems • Honest, reliable, and punctual Essential Experience • Minimum of 1 year of experience in automotive dealership parts sales and parts interpreting • Experience working within a dealership parts department environment • Knowledge of automotive parts identification and ordering processes Desirable Qualifications • Current Forklift Licence Key Behaviours • Builds productive working relationships • Collaborates effectively across departments • Demonstrates a commitment to shared learning and continuous improvement • Values diversity and inclusion • Communicates clearly and professionally • Demonstrates resilience and adaptability • Takes ownership and follows through on commitments • Delivers results while maintaining high standards • Exercises sound judgement and professionalism • Supports team objectives and business goals Industry Experience • Automotive dealership parts sales and interpreting experience required Systems & Tools • Microsoft Office 365 • ERA Systems Application Requirement • Only candidates with relevant automotive dealership parts interpreting experience and who complete all application questions will be considered. Technical Requirements: Equipment is self-provided Computer: RAM: 8GB CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) HDD/SDD: 512 GB Operating System: Windows 11 Home or Pro Accessories: Power Backup: Powestation, Powerbank, UPS, etc. Extra Display: Secondary/External Monitor Audio & Video: Noise-Cancelling Headset + Web Cam Internet: Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads. Contractor Perks & Rewards: 20 Paid Time Off Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract). Annual Trip – connect with the broader Wingman community in person. Dedicated Support Contact (CSM) – someone to help you succeed and stay connected. Access to a Network – collaborate with fellow contractors and onshore specialists. Opportunities to Upskill – optional sessions, peer learning, and developmental pathways. More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads. High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments. Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes. Advisory Support – HR, Tax, and setup guidance available to make contracting seamless. 100% Work-From-Home Contracts – all engagements designed for remote delivery. Pre-engagement requirements for Independent Contractors: BIR as you are a contractor (Required to submit any contributions required by the government.) NBI or Police Clearance Any Government-issued ID Benefits : Company events Opportunities for promotion Promotion to permanent employee Work from home