Partner Operations & AI Automation Manager
- Role
- Operations
- Employment
- Full-time
Open to CR only. Set where you work from to check your eligibility.
No BS summary
Acquia is seeking a Partner Operations & AI Automation Manager to drive operational excellence and partner program management. This role involves identifying and implementing process improvements, designing and deploying AI agents and automated workflows, owning partner operations tools and systems, and leading project planning for high-visibility initiatives.
Core skills
Optional skills
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What you'll do
- Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
- Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes.
- Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms.
- Lead project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements.
- Partner with the Channel, Salesforce, and Engineering teams to clearly articulate operational needs, requirements, and proposed solutions.
What they require
- Hands-on experience building and deploying AI agents or automated workflows — not just using AI tools, but designing and implementing them.
- Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation.
- 5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management
- Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination.
- Strong analytical and problem-solving skills.
Acquia provides a Digital Experience Platform (DXP) built around open source Drupal for marketers, developers, and IT operations teams to compose and deploy digital products and services.