Partner, High Reliability Care

PARTNER, HIGH RELIABILITY CARE

ABOUT CHARTIS

The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville.

Remote work is allowed.

Role Overview

We are seeking a Partner to join our High Reliability Care (HRC) practice, aligned with our Performance Transformation line of business. Our HRC practice focuses on advancing clinical quality, patient safety, and organizational reliability through High Reliability Organization (HRO) principles and physician-led performance improvement. As demand grows at the intersection of HRO accountability models, physician leadership, and the independent medical staff, we are expanding our leadership capacity to meet the needs of our clients.

Partners are integral members of our firm’s leadership team providing leadership capital – both internally and externally – to sustain the firm’s rapid growth and ultimately allow it to have a greater impact on the healthcare system. Partners provide leadership across multiple dimensions – thought leadership, consulting engagement delivery, client service, business development, and cultural stewardship. As a member of the leadership team, a Partner is responsible for advancing the firm’s impact by leading the execution and delivery of large, complex consulting engagements and expanding new and potential business opportunities.

Responsibilities

• Lead the delivery of client engagements within Chartis’ High Reliability Care practice, including directing the activities of the engagement team, leading the problem-solving process, and overseeing team analysis and deliverables
• Serve as a leader of High Reliability Care offerings and mentor associate partners, senior consultants, and consultants specializing in this work
• Build and maintain trust-based relationships with existing and prospective clients, drawing upon healthcare knowledge and insights to surface and discuss issues within and beyond the scope of specific consulting engagements
• Lead the development of high-quality proposals in response to client requests for proposals (RFPs), ensuring alignment with client needs and company capabilities.
• Advance the firm’s thought leadership in the industry through the development of distinctive insights and new service offerings
• Attend industry events, conferences, and networking functions to represent the company and identify new business opportunities.
• Embody the role of people leader by cultivating strong relationships with colleagues, as well as mentoring and developing consulting colleagues
• Foster collaboration within engagement teams, across practices, and at all levels of the firm
• Help maintain a collaborative culture that attracts world-class, passionate, and mission-driven consultants

Qualifications and Desired Skills

• 15+ years of progressive healthcare leadership experience, including senior physician executive roles (e.g., CMO, CQO, or equivalent), with demonstrated impact in high reliability journeys, clinical quality, patient safety, medical staff processes (peer review, credentialing/privileging, policies), and medical director programs.
• Deep expertise in safety science, HRO principles, and reliability-based operating models, with practical experience implementing accountability frameworks that engage executive leadership, physicians, nurses, and ancillary functions.
• An understanding of and proven track record in improving publicly reported quality metrics, ratings, and rankings is highly desirable.
• Familiarity with regulatory and accreditation requirements (e.g., CMS, The Joint Commission, DNV) and the intersection of compliance, quality, and safety within high-performing organizations.
• MD or DO required; board certification and active or prior clinical practice strongly preferred. Advanced degrees in healthcare administration, business, public health, or quality (e.g., MBA, MHA, MPH) are advantageous.
• A robust experience leading physician enterprise, in- and outpatient quality infrastructures, and serving as a hospital and/or medical group leader is strongly desired. Similarly valuable is experience and a proven track record in consulting in the clinical transformation and quality improvement space. For candidates with consulting experience, the following is highly desirable:
• Solid track record of developing and managing strong client relationships and leveraging those relationships into high-impact engagements
• Proven experience in developing successful proposals and winning new business
• At least 5+ years managing others in a professional services environment
• Well-regarded personal brand; a senior leader who brings a strong and compelling point of view
• Intellectual horsepower that drives distinctive consultation to clients and enduring contributions to the firm
• Excellent critical thinking, analytical skills, and communication
• Outstanding people leader, adept at attracting, motivating, and developing colleagues and blending them into high-functioning teams
• Motivated and driven by mission; genuinely seeks to materially impact healthcare for the better

Salary range: $250,000-$300,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.