OVERNIGHT Bilingual MomentMakers
- Role
- Support
- Employment
- Full-time
Open to CA only. Set where you work from to check your eligibility.
No BS summary
Connect with customers via phone, email, or chat, schedule appointments, and share helpful information while listening with empathy and finding the best solutions. Record accurate details and follow brand guidelines, partnering with your team to create a positive experience for every interaction.
Required languages
Overnight Shift First 8 weeks are day shift. To complete first portion of training. This is a bilingual English & French role. Must be able to speak, read, write in both languages. At TLS, we don’t just answer calls, we create moments . We’re looking for people who lead with empathy, care deeply about others, and want to make a difference with every interaction. This is a remote role, and we are based out of London, Ontario. Why You’ll Love Working Here We believe that connection is at the heart of everything we do. At TLS, you’ll find: A team built on trust, respect, and genuine care A space where your ideas matter, and we encourage feedback Opportunities to grow your personal and professional skills. We’re proud to represent trusted brands like CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite, helping small businesses succeed in North America. What You’ll Do As a MomentMaker® you’ll be the first friendly voice customers hear when they reach out for help. You will: Connect with customers via phone, email, or chat Schedule appointments and share helpful information Listen with empathy and find the best solutions Record accurate details and follow brand guidelines Partner with your team to create a positive experience for every interaction What You’ll Bring A natural ability to make people feel heard and valued Strong communication skills written and verbal Comfort using technology and learning new systems The ability to stay calm and organized in a fast-paced environment Availability for evening and weekend shifts Experience in customer service is an asset — but a genuine desire to care for others is what really counts. What Makes TLS Different At TLS, success isn’t just about numbers, it’s about the way we engage with people We celebrate great performance, support growth, and build connections that last. Ready to make your mark? Apply today and start making moments
What you'll do
- Connect with customers via phone, email, or chat
- Schedule appointments and share helpful information
- Listen with empathy and find the best solutions
- Record accurate details and follow brand guidelines
- Partner with your team to create a positive experience for every interaction
What they require
- First 8 weeks are day shift. To complete first portion of training.
- Must be able to speak, read, write in both languages.
- A natural ability to make people feel heard and valued
- Strong communication skills written and verbal
- Comfort using technology and learning new systems
- The ability to stay calm and organized in a fast-paced environment
- Availability for evening and weekend shifts
- Experience in customer service is an asset — but a genuine desire to care for others is what really counts.
Benefits
- A team built on trust, respect, and genuine care
- A space where your ideas matter, and we encourage feedback
- Opportunities to grow your personal and professional skills.
At TLS, we don’t just answer calls, we create moments . We’re looking for people who lead with empathy, care deeply about others, and want to make a difference with every interaction. We believe that connection is at the heart of everything we do. At TLS, you’ll find: A team built on trust, respect, and genuine care A space where your ideas matter, and we encourage feedback Opportunities to grow your personal and professional skills. We’re proud to represent trusted brands like CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite, helping small businesses succeed in North America. At TLS, success isn’t just about numbers, it’s about the way we engage with people We celebrate great performance, support growth, and build connections that last.