Highmark Inc.
Outreach Representative
RemoteUnited States only
- Role
- Support
- Employment
- Full-time
- Company size
- Enterprise
$19.66–$27.42/hr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Remote (PA) outreach representative for health-plan members. Requires customer-service/community outreach experience (1+ year), HS/GED minimum; will perform telephonic member education, enrollment into disease management, and coordinate preventive services. Work must be located in Pennsylvania.
Core skills
telephonic member outreach
Required skills
active listeningtelephonic outreachcase tracking / data entry
Optional skills
familiarity with healthcare and/or insuranceexperience working with Medicaid and/or Medicare populationAssociate’s Degree
What you'll do
- Communicate effectively with staff, providers and members to accomplish business and member needs
- Initiate outreach efforts, primarily by telephone, related to targeted preventive health initiatives
- Perform member education functions on the importance of targeted preventive health service
- Recruit, holistically assess and enroll members into Disease Management Programs as appropriate
- Assess opportunity for Care Management intervention and make appropriate referral
- Contact members, providers and community agencies to coordinate access to preventive health services
- Track all member and provider contacts in the appropriate computer systems for the purposes of data collection and record keeping
- Participate in the development of outreach programs that are effective, measurable and innovative
- Other duties as assigned or requested
What they require
- High School / GED (Required)
- 1 year in Community Outreach or Customer Service (Required)
- Preferred: Associate’s Degree
- Preferred: Familiarity with healthcare and/or insurance
- Preferred: Experience working with the Medicaid and/or Medicare population
- Must be proactive, self-directed, assertive and creative in problem solving and system planning
- Strong active listening skills with the ability to act sensitively toward diverse people and situations
- Ability to successfully interact with external customers, peers, colleagues, and management team
- Demonstrate effective time management skills and ability to prioritize and handle multiple tasks simultaneously
- Must demonstrate sound judgment and discretion when approaching problems and making decisions
- Must comply with HIPAA and company privacy/security policies
HealthcareEnterprise
$19.66–$27.42/hr