Outbound Business Development Representative
- Role
- Sales
- Experience
- Junior
Open to Anywhere in Americas. Set where you work from to check your eligibility.
No BS summary
Outbound BDR for the Americas team, focused on prospecting, outreach, lead qualification, and booking meetings for Account Executives. Needs CRM familiarity such as Salesforce or HubSpot, proven lead generation/outreach experience, and business-proficient French.
Core skills
Required languages
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Rebekah Fellinger, Senior BDR Manager here at Customer.io, and I'm thrilled to be expanding. We’re looking for an Outbound BDR to join our America'steam and help us connect with potential customers.
As an Outbound BDR, you’ll be at the forefront of our outreach efforts — proactively identifying and engaging potential customers, researching target accounts, initiating conversations, and qualifying leads for our Account Executives. You’ll collaborate closely with both marketing and sales to make sure our outreach strategies are effective and building a strong pipeline.
We don’t expect you to be an expert from day one. What matters most is your curiosity, your passion for connecting with people, and your commitment to driving new business growth. Our team will support you as you learn and develop in your role.
What we value
- Curiosity — you’re always looking for ways to improve and learn
- Clear communication — you can articulate ideas concisely and compellingly
- Resilience — you stay motivated and bounce back from rejection
- Organization — you manage multiple priorities without dropping the ball
- Collaboration — you thrive working across teams and welcome feedback
- Drive — you’re self-motivated, target-oriented, and hungry to grow
What you’ll do
- Research and identify target accounts using various tools and resources, building a robust prospect list
- Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs
- Qualify leads based on business fit, timing, and readiness to speak with an Account Executive
- Schedule high-quality meetings between interested decision-makers and our sales team
- Maintain accurate records of prospect interactions and pipeline status in our CRM
- Collaborate with marketing to refine outreach strategies and improve lead generation processes
- Nurture relationships with prospects who are interested but not yet ready to engage fully
- Regularly update your manager and team on outreach activity and progress toward goals
What we're looking for
- Strong communication skills and genuine enjoyment connecting with new people
- Resilience with rejection and the self-motivation to keep pushing toward targets
- Excellent organization and ability to manage multiple priorities with attention to detail
- Familiarity with CRM tools like Salesforce or HubSpot
- A proven track record in lead generation and outreach
- Ability to work independently in a fast-paced, target-driven environment
Preferred:
- 1–2 years of experience in a similar outbound sales role, ideally in SaaS or tech
- Prior outbound sales experience at a SaaS company
- Familiarity with sales methodologies and lead generation strategies
- Business Proficient Language: French
- Willingness to travel for team events (approximately 1-2x per quarter)
Compensation & Benefits
We believe in transparency. Compensation for this role is $65,000 base + $32,095 variable = $97,095 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 30-minute video call with the Hiring Manager
- Take Home Assignment
- 45-minute Assignment Review Call with two Managers
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
What you'll do
- Research and identify target accounts using various tools and resources, building a robust prospect list.
- Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs.
- Qualify leads based on business fit, timing, and readiness to speak with an Account Executive.
- Schedule high-quality meetings between interested decision-makers and the sales team.
- Maintain accurate records of prospect interactions and pipeline status in the CRM.
- Collaborate with marketing to refine outreach strategies and improve lead generation processes.
- Nurture relationships with prospects who are interested but not yet ready to engage fully.
- Regularly update the manager and team on outreach activity and progress toward goals.
What they require
- Curiosity and a habit of looking for ways to improve and learn.
- Clear communication and ability to articulate ideas concisely and compellingly.
- Resilience and ability to stay motivated and bounce back from rejection.
- Organization and ability to manage multiple priorities without dropping the ball.
- Collaboration across teams and openness to feedback.
- Self-motivated, target-oriented, and hungry to grow.
- Strong communication skills and genuine enjoyment connecting with new people.
- Resilience with rejection and self-motivation to keep pushing toward targets.
- Excellent organization and ability to manage multiple priorities with attention to detail.
- Familiarity with CRM tools like Salesforce or HubSpot.
- A proven track record in lead generation and outreach.
- Ability to work independently in a fast-paced, target-driven environment.
- Preferred: 1–2 years of experience in a similar outbound sales role, ideally in SaaS or tech.
- Preferred: Prior outbound sales experience at a SaaS company.
- Preferred: Familiarity with sales methodologies and lead generation strategies.
- Preferred: Willingness to travel for team events approximately 1–2 times per quarter.
- Final candidates must complete a background check and employment verifications as part of the pre-employment process.
Benefits
- 100% coverage of medical insurance premiums for the employee and family.
- 100% coverage of dental insurance premiums for the employee and family.
- 100% coverage of vision insurance premiums for the employee and family.
- 100% coverage of mental health insurance premiums for the employee and family.
- 100% coverage of supplemental insurance premiums for the employee and family.
- 16 weeks paid parental leave.
- Unlimited PTO.
- Remote work stipend.
- Wellness stipend.
- Professional development budget.
Over 9,000 companies use Customer.io to send emails, push notifications, in-app messages, and SMS. The platform powers automated communication using real-time behavioral data.
What people say about this company
4.0/ 5
- Positive work culture and supportive team environment.
- Employees appreciate the flexibility and work-life balance.
- Many reviews highlight the company's commitment to employee development.