Ops & Product Builder
- Role
- Operations
- Experience
- Mid
- Employment
- Full-time
- Company size
- Enterprise
Open to FR, BE, ES only. Set where you work from to check your eligibility.
No BS summary
Operations/product builder with 2+ years in operations management or entrepreneurship. Must be based in France, Belgium, or Spain and fully fluent in English plus Spanish, French, or Dutch. Needs SQL for analysis and ability to build automations with tools like Zapier or n8n.
Core skills
Required languages
Health can’t wait.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
🤹 Operations at Alan
Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully.
This means:
- Bringing the ops perspective into Alan strategy
- Building our organisation and processes to deliver the vision to allow further disruption and product diversification
- Monitoring and running those processes internally or externally on a daily basis
- Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation
We handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.)
You’ll be joining 30+ talented, committed, passionate Ops team members from five different countries. As we grow, expand and diversify our business our operations are becoming ever more complex and our challenges ahead have never been as exciting!
Want to learn more about Ops at Alan? Read how we work and hire and watch our team in action
⭐️ The challenges
We are looking for entrepreneurs in the mindset wishing to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare. Our goal is to deeply re-engineer the experience we offer to our members .
We move fast and are proud to tackle big problems! One of our core value is ownership : we expect you to tackle Alan's problems from end to end with a long-term focus, acting on the behalf of the entire Company, never saying “it’s not my job” and being accountable for your actions.
Here are some examples of missions you could contribute to:
- Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress.
- Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy.
- Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction.
⭐️ If you have some of the following, you may be a great fit ⭐️
- You have at least 2 years of professional experience in Operations management or entrepreneurship
- You are fully fluent in English and Spanish/French/Dutch
- You have a high level of structure and strong analytical skills (including Sql fluency for data analysis)
- You are capable of building automations (Zapier, n8n…)
- You excel at launching and steering projects by setting the high level vision and monitoring the day to day progress
- You are strong at optimizing processes while never compromising with members’ delight
- You are comfortable in fast-paced environments: you know how to deal with uncertainty, remaining proactive and focused on efficiency
- You love to collaborate with transversal teams, not afraid to be hands-on nor to challenge past decisions.
For this role we are looking to hire within the B1-D level range based out of France, Belgium or Spain.
🎯 Important note: we hire people, not roles.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
You want to know more about Alan?
- 🙌 Perks & Benefits**:** Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
- 🤘 A strong culture**:** People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
What you'll do
- Bring the operations perspective into Alan strategy.
- Build the organisation and processes to deliver the vision and allow further disruption and product diversification.
- Monitor and run operational processes internally or externally on a daily basis.
- Scale efficiently and industrialize the operational stack to handle fast growth, international expansion, and cost optimization.
- Handle complex projects in constant interaction with multidisciplinary teams including Product & Design, Engineering, Data, Customer Support, and Finance.
- Define the operating model for scaling psychotherapy online sessions from scratch.
- Make hard resourcing decisions under uncertainty.
- Manage quality at scale.
- Drive international replication of online psychotherapy operations.
- Build fraud detection capability with no playbook.
- Own make-vs-buy decisions on tooling.
- Balance fraud detection precision against member experience at scale.
- Manage the external surface for fraud strategy.
- Handle partner negotiations, industry lobbying, and ecosystem-level fraud strategy.
- Challenge the French healthcare expense payment item Tiers Payant.
- Own complex supplier negotiations autonomously.
- Cut healthcare expense payment budget lines while improving member satisfaction.
What they require
- At least 2 years of professional experience in operations management or entrepreneurship.
- Fully fluent in English and Spanish, French, or Dutch.
- High level of structure and strong analytical skills, including SQL fluency for data analysis.
- Capable of building automations with tools such as Zapier or n8n.
- Excel at launching and steering projects by setting the high-level vision and monitoring day-to-day progress.
- Strong at optimizing processes while never compromising member delight.
- Comfortable in fast-paced environments and able to deal with uncertainty while remaining proactive and focused on efficiency.
- Love collaborating with transversal teams, are hands-on, and are willing to challenge past decisions.
- Entrepreneurial mindset with desire to disrupt the way insurance or healthcare is traditionally approached.
- Ability to tackle problems end to end with a long-term focus, act on behalf of the entire company, and be accountable.
- Hire within the B1-D level range based out of France, Belgium, or Spain.
Benefits
- Stimulating environment and perks ensuring Alaners are happy, efficient, and spend only high-quality time with co-workers.
- Strong culture with cultural values that guide Alan's approach to work.
Alan integrates insurance, prevention, and care into a single user experience and is building prevention insurance.