Airspace
Operations Specialist III, Aerospace & Defense (US)
RemoteUnited States only
- Role
- Operations
- Company size
- Startup
$26–$30/hr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Operations specialist for complex, time-critical logistics escalations in aerospace and defense. Needs strong judgment on margin/cost tradeoffs, regulatory and compliance requirements, and coaching less-tenured teammates. US remote role with 2 weeks of on-site training in Carlsbad, CA.
Optional skills
ZendeskTwilioLive dashboards
What you'll do
- Perform all responsibilities included in the Operations Specialist II job description.
- Independently resolve all escalated issues using available resources with minimal to no assistance.
- Assist in resolving team member escalations and questions.
- Anticipate problems before they surface and act early.
- Understand margin versus total cost for an order and apply that knowledge to additional charge approvals.
- Balance speed, cost, and customer impact when making big-picture decisions, without defaulting to escalation.
- Maintain deep, practiced knowledge of the trade, regulatory, and compliance requirements relevant to your assigned sector.
- Serve as the go-to resource on sector-specific process nuance and edge cases within the team.
- Flag SOP gaps and suggest improvements to your supervisor based on frontline experience.
- Uphold team expectations by leading through example.
- Maintain any certifications required for your assigned sector and stay current on related compliance requirements.
- Assist teammates with related questions.
- Maintain minimal to no errors or service failures.
- Make sound decisions under pressure.
- Meet the customer service standards appropriate for this level.
What they require
- Demonstrated success as an Operations Specialist II, or equivalent experience independently resolving complex, time-critical logistics escalations.
- Working knowledge of margin and cost tradeoffs, and comfort applying that knowledge to real-time approval decisions.
- Deep, near-expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector.
- Track record of coaching or supporting less-tenured teammates through difficult issues.
- Sound judgment under pressure, with a track record of getting ahead of problems rather than reacting to them.
- Willingness to obtain additional certifications, where applicable within your sector.
- Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters.
- To advance to Ops Expert: minimum of 9-12 months in the OS III role.
- To advance to Ops Expert: consistently meeting or exceeding OS III performance standards, tracked through ongoing 1:1 check-ins and confirmed across two consecutive Semi-Annual Reviews (SARs).
- To advance to Ops Expert: demonstrated ability to guide teammates in real time — catching and correcting issues as they happen, not just after the fact.
- To advance to Ops Expert: working familiarity with monitoring and resourcing tools beyond your own queue.
- To advance to Ops Expert: willingness to obtain additional certifications required for the Expert tier, where applicable, in addition to your existing sector certifications.
- To advance to Ops Expert: manager recommendation, confirming readiness to operate as the sector's top escalation resource and take on informal team-leadership responsibility.
Benefits
- High-quality health, vision, and dental care plan options.
- 401K company contribution program.
- Professional learning and training reimbursements.
🇺🇸 United StatesLogisticsStartup
Details
Apply routeGreenhouse
$26–$30/hr