Airspace
Operations Specialist II, Aerospace & Defense (US)
RemoteUnited States only
- Role
- Operations
- Experience
- Mid
- Employment
- Full-time
- Company size
- Startup
$23–$26/hr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Operations Specialist II for US-based remote time-critical logistics/customer operations. Needs experience making judgment calls under pressure, de-escalating shipment/customer issues, sourcing non-standard driver coverage, and availability for 2 weeks of in-person training in Carlsbad, CA.
What you'll do
- Must be able to perform all responsibilities included in the Operations Specialist I job description, in addition to the following.
- Independently start carrier traces for failed-to-load or unable-to-locate shipments.
- Source driver coverage for any segment of an order, including oversized shipments.
- Use bid/quote request tools to source specialized vehicles and provide cost estimates to customers.
- Apply training and tenured knowledge to anticipate complications and proactively solve for them.
- De-escalate most situations without assistance.
- Know when to escalate an order versus independently resolving it using available resources.
- Understand the downstream impact of decisions made within an order.
- Communicate proactively — not just reactively — with customers, drivers, and agents at every step of the shipment process.
- Maintain any certifications required for your assigned sector and stay current on related compliance requirements.
- Identify and suggest system features or workflow improvements that would help Operations.
- Meet minimum metric requirements and customer service standards appropriate for this level.
What they require
- Demonstrated success as an Operations Specialist I, or equivalent time-critical logistics / customer operations experience.
- Proven ability to make sound decisions with incomplete information and under time pressure.
- Track record of de-escalating difficult customer or operational situations without needing to hand it off.
- Comfort sourcing non-standard solutions (specialized vehicles, oversized loads) rather than defaulting to escalation.
- Any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable), or willingness to obtain them.
- Continued availability to work the shift pattern required by your team.
- Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters.
- To advance to OS III: Minimum of 6-12 months in the OS II role.
- To advance to OS III: Consistently meeting or exceeding OS II performance standards, tracked through ongoing 1:1 check-ins and confirmed across two consecutive Semi-Annual Reviews (SARs).
- To advance to OS III: Demonstrated advanced problem-solving proficiency — independently resolving escalations rather than routing them upward.
- To advance to OS III: Working understanding of margin and cost tradeoffs as they relate to order decisions.
- To advance to OS III: Manager recommendation, confirming readiness to operate as an escalation point for the team.
Benefits
- High-quality health, vision, and dental care plan options.
- 401K company contribution program.
- Professional learning and training reimbursements.
🇺🇸 United StatesLogisticsStartup
Details
Apply routeGreenhouse
$23–$26/hr