Operations Manager (US Staffing & Offshore Teams)
- Role
- Operations
- Employment
- Full-time
Open to PH only. Set where you work from to check your eligibility.
No BS summary
Operations leader for a Philippines-remote full-time role managing offshore teams and senior staff. Needs experience scaling remote teams, change management, workflow optimization, and PST overlap.
Core skills
Position Type: Full Time
Location: Philippines (Remote)
Schedule: Monday - Friday, 8am-5pm PST
About the Company
Our client is a fast-growing, highly technical CFO and controllership services firm serving the trades industry. With a strong remote team in the Philippines and US, they deliver deeply embedded, practitioner-style advisory services for their clients. For a few specialized roles; they place global talent directly with their client. As they scale, their focus is on preserving their unique culture, fostering human capital, and leveraging AI-driven systems to enhance their service.
About the Role
The Operations Manager is a visionary leader responsible for ensuring operational excellence across our client's teams while maintaining and nurturing our warm, growth-oriented culture. This role balances people leadership with strategic oversight, supporting team development, employee engagement, and long-term organizational growth. The Operations Manager will act as a mentor, advocate, and developer for the team, particularly their Philippine-based staff, ensuring alignment with company values, processes, and client commitments.
Responsibilities
- Lead, coach, and develop a team of managers and senior staff, focusing on culture, employee growth, and retention.
- Partner with the CEO to translate company vision into actionable growth and development plans for individuals and teams.
- Serve as the primary advocate and voice for the Philippine team, ensuring communication, support, and engagement.
- Oversee operational workflows, ensuring effective utilization of ClickUp and other systems for task management and client deliverables.
- Support change management initiatives, introducing new processes and technologies while minimizing disruption and fear.
- Identify and cultivate emerging talent, creating clear pathways for growth and leadership.
- Ensure client expectations are met while maintaining employee wellbeing and engagement.
- Collaborate with HR on escalated employee matters, coaching, and performance management.
Competencies and Qualifications
Must-Have
- Proven experience leading and scaling remote teams, ideally in operations, accounting, or technical services.
- Deep understanding of team dynamics, people development, and culture preservation.
- Strong organizational skills with experience managing multiple concurrent priorities.
- Experience in change management, operational strategy, and workflow optimization.
- High emotional intelligence and ability to navigate sensitive employee situations.
- Familiarity with ClickUp or equivalent project/task management platforms preferred.
- Comfortable with hybrid US–Philippine work models and PST overlap.
- Background in a boutique or startup environment, ideally with experience breaking away from corporate bureaucracy.
What We Offer
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Paid SSS and PhilHealth
- Paid Holidays and PTO Accrual
Application Process
We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
#LI-RM1
What you'll do
- Lead, coach, and develop a team of managers and senior staff, focusing on culture, employee growth, and retention.
- Partner with the CEO to translate company vision into actionable growth and development plans for individuals and teams.
- Serve as the primary advocate and voice for the Philippine team, ensuring communication, support, and engagement.
- Oversee operational workflows, ensuring effective utilization of ClickUp and other systems for task management and client deliverables.
- Support change management initiatives, introducing new processes and technologies while minimizing disruption and fear.
- Identify and cultivate emerging talent, creating clear pathways for growth and leadership.
- Ensure client expectations are met while maintaining employee wellbeing and engagement.
- Collaborate with HR on escalated employee matters, coaching, and performance management.
What they require
- Proven experience leading and scaling remote teams, ideally in operations, accounting, or technical services.
- Deep understanding of team dynamics, people development, and culture preservation.
- Strong organizational skills with experience managing multiple concurrent priorities.
- Experience in change management, operational strategy, and workflow optimization.
- High emotional intelligence and ability to navigate sensitive employee situations.
- Preferred: Familiarity with ClickUp or equivalent project/task management platforms.
- Comfortable with hybrid US–Philippine work models and PST overlap.
- Background in a boutique or startup environment, ideally with experience breaking away from corporate bureaucracy.
Benefits
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Paid SSS and PhilHealth
- Paid Holidays and PTO Accrual
- Transparent and respectful application process.
- Recruiter Interview, Client Interview, and Practical Test may be part of the interview process.
- Feedback provided as quickly as possible throughout the application process.
MultiplyMii is hiring for a client that is a pioneering digital healthcare platform for prescribing and delivering medicines directly to consumers in Australia.
What people say about this company
4.7/ 5