Operations Manager – Property Management

Operations Manager – Property Management (Remote) Property Management | Team Leadership | Leasing | Maintenance | Operations Position Type: Full-Time, Remote Location: LATAM (Supporting Miami & Orlando, Florida Markets) Working Hours: U.S. Business Hours (EST) About the Role At Pavago, one of our clients is hiring an Operations Manager to lead the day-to-day operations of a growing property management company serving residential rental owners and tenants throughout the Miami and Orlando markets. This is a high-impact leadership role responsible for overseeing leasing operations, maintenance coordination, rent collections, client relationships, renewals, and overall property performance. You’ll lead a team of six professionals while driving operational excellence, accountability, and continuous improvement across the business. You’ll work closely with leadership, property owners, tenants, vendors, and internal teams to ensure properties remain profitable, well-managed, and deliver an exceptional experience for everyone involved. If you’re an experienced property management leader who enjoys building high-performing teams, improving operational processes, and delivering measurable results, this role is built for you. What You’ll Own Team Leadership & Operations Lead daily operations across the Miami and Orlando property portfolio. Manage, mentor, and develop teams across: Leasing Operations Maintenance Coordination Business Development Conduct weekly team meetings and performance reviews. Establish KPIs and accountability across departments. Allocate resources to ensure efficient operations. Drive consistency through standardized processes and operational improvements. Leasing & Occupancy Management Oversee leasing operations and vacancy management. Ensure listings remain accurate, competitive, and effectively marketed. Monitor occupancy trends and leasing performance. Improve lease renewal rates and rental pricing strategies. Reduce vacancy periods while maintaining tenant quality. Track leasing KPIs and implement performance improvements. Unit Turns & Property Operations Oversee the complete unit turn process. Coordinate vendors, maintenance teams, and internal staff. Ensure units are completed on time and within budget. Monitor turn costs and identify operational efficiencies. Verify units meet company quality standards before occupancy. Owner & Client Relations Serve as a primary point of contact for property owners. Build long-term owner relationships through proactive communication. Respond promptly to owner concerns and operational questions. Oversee onboarding of new properties and clients. Drive owner retention through exceptional service. Maintenance Coordination Oversee maintenance operations and vendor performance. Monitor work orders and response times. Coordinate communication between tenants, owners, and vendors. Ensure inspections are completed on schedule. Track maintenance costs while maintaining service quality. Financial Operations & Collections Oversee rent collection processes. Monitor delinquency reports and collection performance. Ensure notices and legal actions are initiated when appropriate. Support eviction processes in accordance with company procedures and local regulations. Monitor maintenance and operational expenses. Identify opportunities to improve profitability while maintaining excellent service. Systems & Process Improvement Develop scalable operational workflows and SOPs. Implement accountability systems and performance reporting. Improve operational efficiency through automation and technology. Ensure consistent adoption of company systems and processes. Continuously improve owner, tenant, and employee experiences. Requirements Must-Have Qualifications Experience 3+ years of residential property management experience. 2+ years of leadership or operations management experience. Experience managing cross-functional property management teams. Core Knowledge Strong understanding of: Leasing Vacancy management Unit turns Maintenance coordination Rent collections Lease renewals Evictions Residential property operations Core Skills Fluent English and Spanish communication (written and verbal). Strong leadership and coaching abilities. Excellent organizational and project management skills. Experience managing remote teams. Strong relationship management and communication skills. Ability to oversee multiple properties and competing priorities. Nice to Have Experience managing operations across multiple geographic markets. Experience with residential and commercial property management. Experience implementing KPIs and operational reporting. Hands-on experience using: Buildium QuickBooks Monday.com Experience leveraging automation and technology to improve operations. Tools & Technologies Buildium (Preferred) QuickBooks Monday.com Google Workspace Property Management Software Communication & Collaboration Platforms What Makes You a Strong Fit Proven leader who develops high-performing teams. Organized with exceptional follow-through. Strong decision-maker who thrives under pressure. Excellent communicator with owners, tenants, vendors, and employees. Results-driven and highly accountable. Comfortable balancing customer experience with operational and financial performance. Self-directed and proactive in remote environments. Passionate about improving systems and processes. What a Typical Day Looks Like Meet with department leads and team members. Review leasing performance, occupancy, and vacancies. Monitor maintenance requests and vendor performance. Follow up with owners and oversee onboarding activities. Review rent collections and delinquency reports. Coordinate unit turns and property inspections. Track KPIs and operational performance. Resolve escalated issues and remove operational bottlenecks. Identify opportunities to improve efficiency and service quality. In short: You lead the entire property management operation—ensuring teams perform at a high level, owners remain satisfied, tenants receive exceptional service, and the business continues to grow efficiently. Key Metrics for Success (KPIs) Occupancy rate. Average days-to-fill vacancies. Unit turn completion time. Turn costs versus budget. Rent collection rate. Delinquency and eviction performance. Lease renewal rate. Rental rate growth on renewals. Work order completion and resolution times. Maintenance cost per unit. Inspection completion rate. Owner satisfaction and retention. Team performance and accountability. Why This Role Stands Out High-impact leadership role with significant operational ownership. Opportunity to lead and develop a growing property management team. Direct influence on customer experience, profitability, and business growth. Fully remote leadership opportunity. Collaborative, growth-oriented culture. Opportunity to improve systems, processes, and operational performance. Clear career progression into: Director of Operations Regional Property Manager VP of Property Operations COO Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Property Management Operations Assessment Final Client Interview Offer & Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video . This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you. Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds. Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application. Apply Now If you’re an experienced property management leader who enjoys building high-performing teams, optimizing operations, and delivering exceptional service to both owners and residents, we’d love to hear from you. Apply today and help lead a growing property management organization to its next stage of success.