Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations)

Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments. This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities. You’ll work across functions including: Operations Finance HR Customer Service Logistics IT Vendor Management You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance . What You’ll Own Process & Workflow Coordination Track operational workflows across multiple departments. Monitor tasks, deadlines, dependencies, and deliverables. Ensure recurring processes are completed according to established SOPs. Follow up proactively on outstanding action items. Identify bottlenecks, delays, and operational gaps before they become larger issues. Escalate risks when necessary and help maintain execution consistency. KPI Tracking & Operational Reporting Maintain operational dashboards, trackers, and reporting systems. Prepare: Weekly operational reports Monthly KPI summaries Leadership updates Performance insights Track metrics including: Productivity Utilization Workflow completion Operational efficiency Ensure data is accurate, current, and actionable. Help leadership understand operational performance and areas requiring attention. Documentation & SOP Management Create, maintain, and update: SOPs Process maps Operational checklists Compliance documentation Maintain organized records within systems such as: Google Drive SharePoint Notion Ensure documentation is easy to find, current, and audit-ready. Help standardize recurring operational processes. Vendor & Partner Coordination Communicate with vendors and external partners regarding: Deliverables Timelines Invoices Service updates Monitor vendor commitments and SLAs. Follow up on outstanding requirements. Escalate delays or performance issues proactively. Maintain organized vendor documentation and approvals. Cross-Functional Operations Support Coordinate recurring workflows between departments. Keep stakeholders aligned on deadlines and responsibilities. Support leadership with: Operational research Reporting Analysis Ad hoc initiatives Help maintain clear communication and accountability across teams. Compliance & Operational Controls Ensure operational activities align with established company processes and requirements. Maintain accurate logs, records, and tracking systems. Support audit readiness through organized documentation. Identify missing or inconsistent operational information. Help maintain strong internal controls and process discipline. What Makes You a Strong Fit You: Thrive on structure, organization, and accountability. Notice operational gaps before others do. Follow through consistently without requiring constant supervision. Are comfortable coordinating across multiple departments. Can balance recurring workflows with urgent priorities. Enjoy working with data, trackers, and operational reporting. Communicate clearly and professionally with internal and external stakeholders. Look for ways to make processes more efficient and reliable. Required Experience & Skills 2+ years of experience in operations, business coordination, administrative operations, or a related role. Strong proficiency with: Microsoft Office Google Workspace Excel / Google Sheets Strong spreadsheet skills including: Pivot tables KPI tracking Dashboards Operational reporting Experience with business systems such as: Salesforce HubSpot NetSuite Similar CRM/ERP platforms Strong organizational and multitasking abilities. Excellent written and verbal English communication. Ability to work independently in a remote environment. Nice to Have Experience creating and maintaining SOPs. Exposure to process improvement methodologies such as: Lean Six Sigma Kaizen Familiarity with: Power BI Tableau Looker Experience supporting: SaaS companies Logistics businesses Professional services Service-based organizations Experience working across multiple departments or business functions. What a Typical Day Looks Like Your day may include: Reviewing workflow progress across departments. Following up on overdue tasks and deliverables. Updating KPI dashboards and operational reports. Coordinating with vendors on timelines or outstanding items. Updating SOPs and process documentation. Reviewing data for inconsistencies or missing information. Preparing leadership updates. Supporting cross-functional operational initiatives. Escalating bottlenecks or risks before they affect execution. In short: you keep operations organized, measurable, visible, and moving forward. Key Metrics for Success On-time completion of operational workflows. Accurate and timely KPI reporting. Minimal missed deadlines or coordination gaps. Zero missed vendor or operational obligations. Current and audit-ready SOPs and documentation. Timely identification and escalation of bottlenecks. Strong cross-functional communication and follow-through. Positive stakeholder feedback. Why This Role Stands Out High visibility across multiple areas of the business. Direct collaboration with leadership and operational teams. Exposure to: Operations management KPI reporting Process improvement Vendor management Cross-functional coordination Fully remote environment. Strong ownership over operational execution. Career growth opportunities into: Senior Operations Coordinator Operations Manager Project Manager Business Operations Manager Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task — KPI Dashboard or Process Tracker Exercise Client Interview Offer & Background Verification Apply Now If you’re an Operations Coordinator who is highly organized, comfortable with KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows , we’d love to hear from you. #OperationsCoordinator #Operations #BusinessOperations #OperationsManagement #ProcessImprovement #KPIReporting #Excel #GoogleSheets #SOPs #RemoteJobs #OperationsJobs #RemoteWork