Operate Accounts Support Analyst
- Role
- Support
Open to ZA only. Set where you work from to check your eligibility.
No BS summary
Tier 2 support analyst for Keyloop’s automotive technology products in South Africa. Needs strong troubleshooting, analytical, problem-solving, organisation, and written/verbal communication skills across global teams.
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of the role Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Tier 2 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.
They will also assist colleagues and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (customer, peers, and managers) in order to achieve our departmental and company strategy.
This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.
What you'll do
- Own, troubleshoot, diagnose and resolve problems to successful closure
- Ensure timely escalation where necessary
- Assist colleagues
- Communicate quickly and efficiently at all levels across a Global team in order to achieve departmental and company strategy
- Provide excellent support service critical to Keyloop’s strategic plans for growth and profitability
What they require
- Outstanding verbal and written communication skills
- Able to communicate quickly and efficiently at all levels across a Global team (customer, peers, and managers)
- Resourceful and well organised
- Excellent analytical and problem solving skills
- Able to work effectively as part of a high performing team
- Passion and commitment to providing service excellence
- Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
Benefits
- Collaborate and learn from industry experts from all over the globe
- Work with game-changing products and services
- Get the training and support you need to try new things, adapt to quick changes and explore different paths
- Progress your career, your way
- Inclusive work environment
- Pay and benefits reflect performance
- Opportunities to grow your career through investment in development
- Culture which fosters support and unbridled collaboration
- AI tools training and encouragement to boost creativity and productivity
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating technology that makes selling cars better for customers, and buying and owning cars better for theirs.