Ongoing Monitoring Operations Manager

A BOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

About You

As an Operations Manager, you’ll be working closely with our Ongoing monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues and suggest workarounds.You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments and more!

You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts. You will work closely with Tide’s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. In this role you’ll become a key member of Tide’s OM Operations team scaling our presence in the UK and our new EU markets.

On this role, you will be:

• Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function
• Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these
• Reporting the success and efficiency of each workstream to senior stakeholders
• Assessing data using Excel and other visualisation tools to provide actionable insights
• Analysis of large data sets in order to identify improvements within Financial Crime processes
• Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
• Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk
• Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes

What makes you a great fit:

• You speak fluent English
• You are an effective communicator with solid reporting skills to technical and non-technical team members
• You enjoy working with data and have experience with business analytics tools: Excel and SQL
• You understand the importance of APIs in technology scale-ups
• You have managed the success of multiple work-streams previously
• You have experience working with complex Fraud/AML/ Financial Crime processes
• You have a great analytical mind and attention to detail
• You have a curious nature and an impeccable attention to detail
• You have worked in finance, consulting, technology or a regulated organisation
• You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
• You are customer-focused and a team player
• Previous experience in an analytical role (consulting, banking, or professional services) is advantageous

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Salary: €26,400 - €29,700 annual gross
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing platform
• Learning & Development Budget
• WFH Setup allowance
• 3 paid days off for volunteering or L&D activities
• Stock Options
• Sabbatical Leave

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

#LI-NZ1

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide .co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

_Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

_Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .