Onboarding Analyst, Customer Success
- Role
- Operations
- Employment
- Full-time
Open to US only · UTC-8…UTC+3. Set where you work from to check your eligibility.
No BS summary
This is a hands-on, detail-heavy role for an Onboarding Analyst to coordinate customer onboardings, track progress across internal teams, and proactively identify and resolve issues. The role is remote on the East Coast, with flexibility to overlap with EMEA hours.
Construction is the second-largest industry in the world—nearly 4x the size of SaaS—yet it still operates without the automated feedback loops that modern software teams rely on. Without real-time observability, issues are detected too late, contributing to over $3 Trillion in annual global waste.
Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. From hospitals to data centers, and from field leaders to executive teams, Doxel is used every day to support better decisions and faster delivery. Our platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.
Doxel’s automated progress tracking solution keeps teams aligned with hard facts that leave no ambiguity on where the project is today, where it will be tomorrow and what decisions need to be made to land it on schedule and on budget. This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16% savings on monthly cash flow.
Backed by Insight Partners and Andreessen Horowitz and with a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams, we're driven to help our customers win.
Join us as we continue our journey to transform the $15T Construction Industry!
The Role You’ll be the engine that keeps customer onboardings moving. Working directly under Doxel’s senior Enterprise Implementation Manager, you’ll own the coordination layer of implementation: knowing exactly what each onboarding needs, tracking it across the internal teams who supply it, and chasing down the gaps before they slip. When a project stalls because a file is missing or a stakeholder went quiet, you’re the person who catches it first. This is a hands-on, detail-heavy role for someone who takes pride in making sure nothing falls through the cracks. You’ll start by supporting your manager’s accounts and, as you prove you can reliably drive onboardings to completion, you’ll earn increasing direct ownership of customer relationships and accounts of your own. If you like seeing the impact of your work in days, not quarters, and you want a clear path to grow into a full implementation role, this is that opportunity. This role is based remotely on the East Coast, with flexibility to overlap with EMEA hours.
What you'll do
- Own the coordination layer of implementation: knowing exactly what each onboarding needs, tracking it across the internal teams who supply it, and chasing down the gaps before they slip.
- Catch when a project stalls because a file is missing or a stakeholder went quiet.
What they require
- Hands-on, detail-heavy role for someone who takes pride in making sure nothing falls through the cracks.
- Ability to reliably drive onboardings to completion.
Doxel brings computer vision and AI to construction, providing real-time visibility into project progress and execution.