Observability Engineer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for an Observability Engineer to design, implement, and optimize enterprise observability solutions across applications, infrastructure, and cloud environments. This role focuses on monitoring, telemetry, automation, reliability engineering, and AIOps capabilities to improve system visibility, operational efficiency, and service reliability. The ideal candidate will have hands-on experience with observability platforms, cloud technologies, automation, and incident management practices while collaborating with engineering and operations teams to establish observability standards and best practices. Responsibilities Design and implement end-to-end observability solutions across applications, infrastructure, and cloud environments. Develop dashboards, alerts, and telemetry frameworks to provide real-time visibility into system health and performance. Build automation solutions to eliminate repetitive operational tasks and improve efficiency. Enable runbook automation, self-healing capabilities, and automated incident triage workflows. Define and implement SLIs, SLOs, and alerting strategies to improve service reliability. Drive improvements in MTTD and MTTR through actionable alerts and telemetry-driven insights. Implement proactive monitoring, anomaly detection, and predictive alerting to identify issues before customer impact. Leverage AIOps capabilities for alert correlation and intelligent incident response. Integrate observability platforms with CI/CD pipelines, cloud services, and ITSM tools such as ServiceNow. Collaborate with engineering, product, and operations teams to establish observability standards and operational readiness practices. Mentor teams and drive adoption of observability best practices across the organization.

5+ years of experience in Observability Engineering, Site Reliability Engineering, or related domains. Hands-on experience with observability platforms such as Dynatrace, Splunk, Grafana, and OpenTelemetry. Strong expertise in AWS and GCP, with familiarity with cloud-native architectures. Proficiency in Python for automation and operational tooling. Experience implementing metrics, logs, events, and distributed tracing (MELT) across distributed systems. Hands-on experience with Terraform and Infrastructure as Code practices. Strong understanding of SLIs, SLOs, alerting strategies, and incident response frameworks. Excellent troubleshooting, communication, and collaboration skills. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Nice to Have Experience with AIOps platforms and intelligent alerting solutions. Knowledge of Kubernetes and containerized environments. Experience integrating observability tools with ServiceNow and CI/CD ecosystems. AWS, GCP, Observability, or SRE-related certifications. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. *Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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