NOC Engineer -

At Trinetix we are looking for a skilled NOC Engineer. Join our team and collaborate with a global leader in connectivity, operating one of the world’s most reliable and extensive Internet backbones. With over 30 years of experience, this organization provides high-performance network infrastructure across more than 100 countries, supporting 2,900+ customers worldwide - including telecom operators, hyperscalers, cloud providers, and digital platforms.

Its network spans tens of thousands of kilometers of fiber, forming a critical part of the global Internet infrastructure and consistently ranking among the top-tier backbone providers worldwide. This is the kind of company that literally powers how the Internet works at scale.

At Trinetix, we partner with this organization to support and enhance its operations through modern engineering, process optimization, and AI-driven solutions. Our teams work closely with global stakeholders, contributing to large-scale initiatives that improve efficiency, streamline workflows, and support business growth across international markets.

Required Skills:

3–5+ years of experience in a Network Operations Center (NOC) or similar environment

Strong technical expertise in network troubleshooting across IP and/or transmission platforms

Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies

CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience

Hands-on experience with network monitoring tools, incident handling, and fault management

Experience working with Linux/Windows environments

Strong communication skills and ability to collaborate with internal teams and external providers

Experience in documenting incidents and maintaining clear technical reporting

Nice-to-haves skills:

Experience with scripting (Python or Bash)

Telecom industry background (TELCO)

Experience configuring or improving NOC monitoring tools

Experience working in an international environment

Core Responsibilities:

Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)

Act on alarms indicating both service-impacting and potential service-impacting issues

Initiate and perform troubleshooting of faults and outages across relevant platforms

Resolve incidents at first line whenever possible, minimizing escalation to second-level support

Take full ownership of incidents and drive them to resolution and restoration

Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting

Ensure accurate and timely documentation during and after incident resolution

Maintain clear and structured communication with internal and external stakeholders during major incidents

Track SLA commitments, follow up on progress, and coordinate resolution across teams

Prepare root cause analysis and outage reports

Act as a SPOC during planned maintenance and outages

Configure and contribute to the development of NOC monitoring tools and processes

Collaborate with internal teams to improve troubleshooting and information sharing

Expected Qualifications

Strong analytical thinking and problem-solving skills

Ability to take ownership and make decisions in time-critical situations

High level of responsibility and attention to detail

Strong team player with excellent communication skills

Proactive mindset and willingness to continuously learn and improve

Comfortable working in a fast-paced, international environment

What we offer:

Continuous learning and career growth opportunities

Professional training and English/Spanish language classes

Comprehensive medical insurance

Mental health support

Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more

Flexible working hours

Inclusive and supportive culture

About Us:

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.