Night FIT Reservation Manager
Open to KZ, AZ, UZ only. Set where you work from to check your eligibility.
No BS summary
We're looking for an experienced FIT Reservation Manager to handle end-to-end booking requests—from hotels and transportation to custom excursions worldwide—for both individual travelers and groups. This role requires exceptional communication skills, strong negotiation abilities with suppliers, and a dedication to high-quality service.
Required languages
At RateHawk , part of the fast-growing Emerging Travel Group, we’re on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking passionate, detail-oriented professionals from the travel industry who excel at turning complex travel requests into seamless experiences for our B2B partners.
We're looking for an experienced FIT Reservation Manager to handle end-to-end booking requests—from hotels and transportation to custom excursions worldwide—for both individual travelers and groups. This role requires exceptional communication skills, strong negotiation abilities with suppliers, and a dedication to high-quality service.
Requirements
What You'll Do
Partner Engagement: Serve as a main point of contact for B2B partners, handling requests for hotels, alternative accommodation, transportation, and custom excursions worldwide (for both FIT and group bookings). Commercial Offer Creation: Build tailored, competitive commercial proposals based on client needs and specifications. Sourcing & Booking: Research, curate, and book accommodation options and additional travel services across global markets. Supplier Negotiations: Direct negotiation of rates, cancellation terms, booking conditions, and payment terms with direct hotel contacts and global suppliers. End-to-End Support: Provide full operational support to partners for the entire life cycle of a booking (modifications, cancellations, relocations, and special requests). Tone of Voice: Ensure every interaction reflects RateHawk’s standards: friendly, confident, accurate, and detail-oriented.
What We're Looking For
Industry Background: Solid experience in tourism, concierge services, TMCs, DMCs, or tour operators. Language Proficiency: Upper-Intermediate (B2+) level English and Russian. Strong Communication: Excellent spoken and written correspondence skills with an ability to connect with diverse partners and suppliers. Thrives Under Pressure: Highly responsible, attentive to details, resilient, and capable of managing heavy workloads efficiently. Problem-Solving Mindset: Proactive approach to resolving complex booking scenarios and partner inquiries smoothly.
Benefits
What We Offer
Remote Work: Work from the comfort of your home! Competitive Compensation: Base salary + bonus. Dynamic Team: Be part of a young, ambitious, and energetic global team. Growth Opportunities: Tackle complex, high-volume tasks that will continuously elevate your professional skills. Learning & Development: Continuous support through internal training programs, seminars, and conferences. Perks: Corporate discounts on hotels and travel services worldwide.
The Process
Meeting with HR: A friendly chat with our talent team. One-minute Internet Speed Test: Just to make sure your home setup is remote-ready. Meeting with the Hiring Manager: A deeper conversation about your background and the role. Interview Results!
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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
What you'll do
- Partner Engagement: Serve as a main point of contact for B2B partners, handling requests for hotels, alternative accommodation, transportation, and custom excursions worldwide (for both FIT and group bookings).
- Commercial Offer Creation: Build tailored, competitive commercial proposals based on client needs and specifications.
- Sourcing & Booking: Research, curate, and book accommodation options and additional travel services across global markets.
- Supplier Negotiations: Direct negotiation of rates, cancellation terms, booking conditions, and payment terms with direct hotel contacts and global suppliers.
- End-to-End Support: Provide full operational support to partners for the entire life cycle of a booking (modifications, cancellations, relocations, and special requests).
What they require
- Solid experience in tourism, concierge services, TMCs, DMCs, or tour operators.
- Excellent spoken and written correspondence skills with an ability to connect with diverse partners and suppliers.
- Highly responsible, attentive to details, resilient, and capable of managing heavy workloads efficiently.
- Proactive approach to resolving complex booking scenarios and partner inquiries smoothly.
Benefits
- Remote Work: Work from the comfort of your home!
- Competitive Compensation: Base salary + bonus.
- Dynamic Team: Be part of a young, ambitious, and energetic global team.
- Growth Opportunities: Tackle complex, high-volume tasks that will continuously elevate your professional skills.
- Perks: Corporate discounts on hotels and travel services worldwide.
RateHawk is part of Emerging Travel Group, a global travel-tech company with brands including ZenHotels and Roundtrip. Emerging Travel Group develops online booking platforms for individual tourists, travel agents, hoteliers, and companies organizing business trips, operating in over 220 source markets since 2010.
What people say about this company
4.3/ 5
- Employees appreciate the supportive work culture.
- Many reviews highlight good management and leadership.
- Work-life balance is often mentioned positively.