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Mercier Consultancy Group

Nederlands Sprekende Klantenservicemedewerker Mobiliteit

RemoteGreece onlyArchived
Published
Role
Support
Employment
Full-time
Salary not disclosed
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Open to GR only. Set where you work from to check your eligibility.

No BS summary

Dutch-speaking customer service agent for a mobility services client, working remote from Greece with relocation expected. Must be native/fluent in Dutch, hold a valid EU passport, and have proven customer service experience. Relocation, training, salary and bonuses included.

Required languages

Dutch Native or fluent

What you'll do

  • Provide high-quality support to customers using modern mobility services, ensuring a seamless user experience.
  • Assist users with inquiries regarding vehicle sharing, transit apps, online ticketing and booking platforms within the mobility sector.
  • Troubleshoot technical issues related to mobility accounts, payments, and coverage navigation in Dutch.
  • Proactively resolve customer concerns to maintain brand loyalty and excellence in a never-ending fast–paced environment.
  • Maintain detailed records of customer interactions to help continuously improve our mobility service quality standard.
  • Collaborate with an international team to deliver a consistent premium experience across all touchpoints.
  • Navigate complex mobility software systems to provide accurate, real-time information to a diverse client base.

What they require

  • Native or fluent Dutch.
  • Valid EU passport (mandatory).
  • Proven customer service experience, ideally within the technology or mobility services industry.
  • Strong digital literacy and the ability to learn new policies.

Benefits

  • Monthly competitive base
  • fully paid training
  • health insurance
  • fully paid relocation package (flight, transfer and hotel)
  • monthly performance bonus
  • 2 extra salaries per year (13th and 14th salary)
Recruitment And Business Process Outsourcing
Salary not disclosed