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Mercier Consultancy Group

Nederlands Sprekende Klantenservicemedewerker Koffie - Work Remote In Greece

RemoteGreece onlyArchived
Published
Role
Support
Experience
Entry level
Employment
Full-time
Salary not disclosed
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Open to GR only. Set where you work from to check your eligibility.

No BS summary

Dutch-speaking customer service agent for a premium coffee brand, working remotely from Greece (fully paid relocation provided). Hard requirements: native/fluent Dutch, professional English, and a valid EU passport or a Greek work permit. Coffee passion and customer-service experience are preferred but not mandatory.

Required languages

Dutch Native or fluentEnglish Professional

What you'll do

  • Deliver premium customer support by focusing on enthusiasm for coffee lovers via phone, email, and chat
  • Provide expert guidance on high-end coffee brewing machines and beverage product lines
  • Manage customer inquiries regarding subscriptions, product maintenance, and order tracking
  • Troubleshoot technical issues with coffee hardware to ensure optimal performance
  • Maintain high quality standards in a fast-paced Food & Beverage environment
  • Contribute to brand loyalty by delivering a personalized and sophisticated customer experience
  • Collaborate with international team members to share insights on coffee industry trends

What they require

  • Native or fluent Dutch (spoken and written) — mandatory
  • Professional English proficiency
  • Valid EU passport or a valid work permit for Greece
  • Previous experience in customer service or the Food & Beverage sector (preferred)
  • Strong passion for coffee culture and high-end consumer goods
  • Tech-savvy with the ability to learn new internal CRM and support software quickly

Benefits

  • Competitive monthly salary
  • 2 extra salaries per year (13th and 14th salary bonus)
  • Fully paid training on products and customer service excellence
  • Comprehensive paid health insurance package
  • Fully paid relocation package including flights, airport transfer, and hotel accommodation
  • Monthly performance bonus linked to service quality metrics
  • Networking opportunities
Recruitment And Business Process Outsourcing

Details

Visa sponsorshipYes
Salary not disclosed