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Mercier Consultancy Group

Nederlands Sprekende Klantenservicemedewerker Eneco

RemoteGreece onlyArchived
Published
Role
Support
Experience
Entry level
Employment
Full-time
Salary not disclosed
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Open to GR only. Set where you work from to check your eligibility.

No BS summary

Dutch-speaking customer service rep supporting Eneco energy clients, based remotely in Greece with relocation required. Native/fluent Dutch and a valid EU passport are hard requirements; prior energy/customer-service experience is only an advantage.

Required languages

Dutch native or fluent

What you'll do

  • Act as the primary point of contact for Eneco customers, managing inquiries regarding energy contracts and billing
  • Provide expert advice on energy consumption and sustainable utility solutions to Dutch-speaking clients
  • Resolve technical and administrative issues with a focus on customer retention and satisfaction within the energy sector
  • Ensure accurate documentation of all customer interactions in the company database
  • Collaborate with cross-functional teams to streamline service delivery for energy partners
  • Maintain a professional demeanor while navigating complex energy-related requests
  • Consistently meet performance KPIs and quality standards to ensure service excellence

What they require

  • Native or fluent Dutch (spoken and written) — mandatory
  • Valid EU passport — mandatory
  • Strong communication skills and a passion for customer experience
  • Professionalism and the ability to adapt to a fast-paced environment
  • Prior experience in the energy sector or customer service is considered an advantage
  • Ability to relocate to Greece for the duration of the employment contract

Benefits

  • Competitive monthly salary
  • 2 extra salaries per year (13th and 14th salary)
  • Fully paid training on Eneco systems and the energy market
  • Health insurance coverage
  • Fully paid relocation package (flight, transfer, and hotel accommodation)
  • Monthly performance bonus
  • Comprehensive career support from Mercier Consultancy Group
Recruitment And Business Process Outsourcing
Salary not disclosed