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Mercier Consultancy Group

Nederlands Sprekende Klantenservicemedewerker Automerken

RemoteGreece onlyArchived
Published
Role
Support
Experience
Entry level
Employment
Full-time
Salary not disclosed
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Open to GR only. Set where you work from to check your eligibility.

No BS summary

Dutch-speaking customer service role in the automotive industry, remote but based in Greece with a fully paid relocation package. Requires native/fluent Dutch and professional English, plus an EU passport or Greek work permit. No previous experience needed—full training provided.

Required languages

Dutch Native or fluentEnglish Professional proficiency

What you'll do

  • Provide high-quality support to customers of leading automotive brands via phone, email, and chat.
  • Assist vehicle owners with inquiries regarding technical specifications, service intervals, and dealership locations.
  • Manage and resolve complex cases related to vehicle maintenance, warranty questions, and roadside assistance coordination.
  • Maintain comprehensive records in the CRM system to ensure accurate tracking of automotive customer interactions.
  • Act as a brand ambassador, upholding the premium service standards expected within the global automotive industry.
  • Collaborate with international teams to optimize customer experience strategies across different European markets.
  • Participate in ongoing product training to stay updated on the latest automotive innovations and fleet models.

What they require

  • Native or fluent Dutch (spoken and written) is mandatory for this role.
  • Professional proficiency in English to collaborate within our multinational environment.
  • A valid EU passport or work permit for Greece.
  • Genuine passion for the automotive industry and a customer-centric mindset.
  • Excellent communication skills, combining empathy with clear problem-solving abilities.
  • Previous experience in a customer-facing role is an advantage but not strictly required.

Benefits

  • Competitive monthly salary with a 13th and 14th salary payment per year.
  • Monthly performance bonus linked to service quality and KPIs.
  • Fully paid relocation package including flight tickets, airport transfer, and initial hotel accommodation.
  • Professional, fully paid training program to master all automotive industry technical tools.
  • Comprehensive private health insurance coverage.
  • Support in finding long-term housing in Greece.
  • Team-building events and career progression paths.
Recruitment And Business Process Outsourcing
Salary not disclosed