Middle UX Researcher

Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC.

Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications. Company owns and promotes the technology of hardware cold-wallet for digital assets with secure and simple UX in 220 countries today. Our customers enjoy setup time within 1 minute with the ultimate security level for digital assets on their wallet. Tangem solutions offer multi-support of a growing number of thousands of tokens by a single wallet. SBI Crypto Investment Ltd., the digital asset venture investment company wholly owned by SBI Holdings Inc., has invested $15 million into Tangem in 2019 for mass adoption of blockchain technology.

About the Role

We’re looking for a Middle UX Researcher to join the team and help us create clearer, safer, and more useful crypto experiences. You’ll work on a range of product areas and user journeys, combining discovery and evaluative research to understand user needs, test product decisions, and identify usability and adoption barriers. Your work will help teams make better decisions based on real user evidence rather than assumptions. You’ll collaborate closely with the lead UX researcher, product managers, designers, analysts, customer support, and other stakeholders. You’ll independently lead well-defined research projects, contribute to larger and more complex studies, and communicate findings in a clear and practical way.

Responsibilities:

• Plan and conduct moderated and unmoderated usability testing
• Run user interviews, concept tests, and exploratory research
• Support surveys, including design, data quality checks, and analysis
• Analyse qualitative and quantitative data to identify patterns, pain points, and behavioural differences
• Turn research findings into clear, evidence-based conclusions for product and design teams
• Prepare concise reports, dashboards, and research summaries
• Work with product managers and designers to define research questions and choose appropriate methods
• Maintain research documentation, repositories, scripts, and templates
• Help improve research processes and increase the use of user evidence across the company

Requirements:

• You have 2+ years of experience in UX research, product research, or a closely related role
• You have hands-on experience with user interviews and usability testing
• You understand both qualitative and quantitative research methods
• You can independently manage a research project from planning to reporting
• You know how to separate strong evidence from assumptions and directional signals
• You can analyse complex information and communicate it in a clear, practical way
• You’re comfortable working with product managers, designers, analysts, and technical teams
• You can manage several research activities at different stages without losing attention to detail
• You’re fluent in English, both spoken and written
• You’re interested in fintech, crypto, wallets, payments, or other complex digital products
• Experience in crypto, financial products, security-sensitive products is a strong advantage.

Success Metrics:

• Research projects delivered on time and aligned with product priorities
• Quality and reliability of research design, analysis, and reporting
• Clear evidence of research findings being used in product and design decisions
• Ability to identify important usability issues, user needs, and product risks
• Positive feedback from product, design, and research stakeholders
• Growing independence in managing research projects

What We Offer:

• Stability, development, participation in the future unicorn's growth;
• Remote work from anywhere in the world, with a schedule aligned with GMT+3;
• Competitive salary in EUR/USDT;
• Unlimited vacation;
• Birthday presents;
• Compensation for the purchase of necessary technical devices for the work;
• Paid sick leave.

Feel free to send you CV to idakhin@tangem.com