Mid-Level IT Manager – AI & MDM Focus
- Role
- Operations
- Experience
- Mid
- Employment
- Contract
Open to Anywhere in LATAM + US · UTC-8…UTC-8. Set where you work from to check your eligibility.
No BS summary
Mid-level IT manager with 3–5 years in IT admin/support/management, strong AI implementation skills, and hands-on MDM experience. Must work full-time aligned with PST from Latin America and communicate fluently in English.
Core skills
Required skills
Optional skills
Required languages
Mid-Level IT Manager – AI & MDM Focus
Location: Remote (Latin America)
Working Hours: Full-time, aligned with Pacific Standard Time (PST).
Type: Full-Time Contractor (starts with a 3-month trial).
Pay: ~$1,800 USD/month during the trial period, up to $2,000 USD/month post-trial.
Top Requirements: 3–5 years of IT experience, strong Artificial Intelligence (AI) implementation skills, hands-on Mobile Device Management (MDM) expertise, and fluent English.
All CVs must be submitted in English to be considered.
ABOUT RUVIXX
At Ruvixx, our mission is to take the complexity out of software license compliance. We blend a cutting-edge tech platform with a genuinely human-first approach, transforming difficult challenges into clear growth opportunities. Our globally distributed team is driven by the desire to build strong, transparent client partnerships, always choosing collaboration over confrontation. If you are eager to tackle high-stakes problems, champion the use of emerging technologies, and make a measurable impact from your very first day, we’d love to have you on our team.
THE ROLE
We are seeking a proactive, mid-level IT Manager to oversee our IT department’s day-to-day operations. This role is a perfect stepping stone for an experienced IT Administrator or Support Specialist who is ready to take on department-level ownership.
Working directly under the Chief Technology Officer (CTO), you will ensure our fully remote workforce has the secure, reliable, and modern tech stack they need to thrive. While you will have the continuous support and guidance of leadership, you'll be given the autonomy to run daily operations and spearhead two critical areas: implementing Artificial Intelligence (AI) tools and managing our Mobile Device Management (MDM) ecosystem. You will explore emerging tech, pilot new tools, and help establish clear guidelines for safe AI usage across our team, all backed by a strong foundation in security compliance.
WHAT YOU'LL DO
- Drive AI Implementation (Top Priority): Serve as our go-to resource for practical AI adoption. You will research, test, and implement AI tools that boost team efficiency. Working with the CTO, you will help draft and enforce clear guidelines for safe and effective AI usage across the company.
- Manage Our MDM Ecosystem (Top Priority): Administer our MDM solutions (e.g., Microsoft Intune, Jamf). Handle daily device provisioning, policy enforcement, and software deployment across macOS, Windows, iOS, and Android platforms.
- Support Security & Compliance: Fortify our infrastructure by executing day-to-day security policies. You will play a key role in supporting our compliance frameworks (e.g., ISO 27001, SOC 2) by assisting with internal audits and keeping documentation up-to-date and flawless.
- Oversee IT Operations: Manage the IT department's daily functions during standard PST working hours. Handle support escalations, run onboarding/offboarding for team members, and execute IT projects aligned with the CTO's vision.
- Optimize and Document: Continuously refine current systems, help automate repetitive workflows, and build comprehensive knowledge-base articles to empower our remote team to self-serve when possible.
REQUIRED QUALIFICATIONS
- Mid-Level IT Experience: 3–5 years of professional experience in an IT administration, senior IT support, or junior IT management role.
- PST Availability: Must be able to work full-time hours closely aligned with the Pacific Standard Time (PST) zone.
- Strong AI Foundation: Practical experience using AI tools and the technical curiosity to evaluate new platforms. You should be comfortable translating AI capabilities into secure, everyday operational tasks.
- Hands-on MDM Expertise: Proven experience administering and deploying MDM solutions (e.g., Microsoft Intune, Jamf, FleetDM).
- Excellent Communication: Exceptional written and verbal English communication skills, capable of supporting a global workforce and communicating effectively with leadership.
- Proactive Problem Solving: Strong ability to manage daily operations independently, prioritize tasks effectively, and collaborate with leadership on larger strategic goals within a fully remote environment.
- Core Technical Knowledge: Solid understanding of networking fundamentals (VPNs, firewalls) and enterprise cloud applications (Google Workspace, Microsoft 365).
PREFERRED QUALIFICATIONS
- Exposure to or basic understanding of security compliance frameworks (ISO 27001, SOC 2).
- Relevant industry credentials (e.g., CompTIA Security+, ITIL, Microsoft/Jamf certifications, or AI-focused qualifications).
WHY JOIN US?
- Step Up in Your Career: This is an ideal role for a mid-level professional looking to take ownership of a department, acting as a pivotal player in our technological scaling.
- Impact from Day One: Have a direct hand in defining how our company adopts next-generation AI and manages remote infrastructure.
- Modern Tech Stack: Work with cutting-edge, cloud-native tools in a forward-thinking, agile environment.
- True Flexibility: Enjoy the autonomy of a fully remote contract role based anywhere within Latin America.
READY TO APPLY? Ruvixx is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We highly encourage individuals from all backgrounds to apply. We believe great talent comes in many forms.
Reminder: This is a full-time contractor position starting with a 3-month trial period. All resumes/CVs must be submitted in English to be considered.
What you'll do
- Oversee the IT department’s day-to-day operations.
- Ensure the fully remote workforce has a secure, reliable, and modern tech stack.
- Implement Artificial Intelligence tools.
- Manage the Mobile Device Management ecosystem.
- Explore emerging technology and pilot new tools.
- Help establish clear guidelines for safe AI usage across the team.
- Serve as the go-to resource for practical AI adoption.
- Research, test, and implement AI tools that boost team efficiency.
- Work with the CTO to help draft and enforce guidelines for safe and effective AI usage across the company.
- Administer MDM solutions such as Microsoft Intune and Jamf.
- Handle daily device provisioning, policy enforcement, and software deployment across macOS, Windows, iOS, and Android platforms.
- Execute day-to-day security policies to fortify infrastructure.
- Support compliance frameworks such as ISO 27001 and SOC 2 by assisting with internal audits and keeping documentation up to date.
- Manage daily IT department functions during standard PST working hours.
- Handle support escalations.
- Run onboarding and offboarding for team members.
- Execute IT projects aligned with the CTO's vision.
- Continuously refine current systems.
- Help automate repetitive workflows.
- Build comprehensive knowledge-base articles to help the remote team self-serve.
What they require
- 3–5 years of professional experience in an IT administration, senior IT support, or junior IT management role.
- Strong Artificial Intelligence implementation skills.
- Hands-on Mobile Device Management expertise.
- Fluent English.
- All CVs must be submitted in English to be considered.
- Must be able to work full-time hours closely aligned with the Pacific Standard Time zone.
- Practical experience using AI tools and technical curiosity to evaluate new platforms.
- Comfortable translating AI capabilities into secure, everyday operational tasks.
- Proven experience administering and deploying MDM solutions such as Microsoft Intune, Jamf, or FleetDM.
- Exceptional written and verbal English communication skills, capable of supporting a global workforce and communicating effectively with leadership.
- Strong ability to manage daily operations independently, prioritize tasks effectively, and collaborate with leadership on larger strategic goals within a fully remote environment.
- Solid understanding of networking fundamentals and enterprise cloud applications.
- Preferred: Exposure to or basic understanding of security compliance frameworks.
- Preferred: Relevant industry credentials.
Benefits
- Step up into department-level ownership as a mid-level professional.
- Act as a pivotal player in the company's technological scaling.
- Have a direct hand in defining how the company adopts next-generation AI and manages remote infrastructure.
- Work with cutting-edge, cloud-native tools in a forward-thinking, agile environment.
- Autonomy of a fully remote contract role based anywhere within Latin America.
Ruvixx partners with leading global software companies to fight piracy and promote license compliance worldwide. They work at the intersection of technology, cybersecurity, and law, using OSINT to protect digital assets.