Member Happiness Team Lead
- Role
- Support
- Experience
- Lead
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
Required skills
Oversee daily operations
Quality assurance Escalation triage Onboarding/ongoing training Maintain familiarity - current smart phone apps, services, networks, trends New product launches/workflow changes/brief the team Knowledge Base, & Macros - priority levels, tagging logic, escalations Maintain team scheduling rotation 365 Lead team mtgs - keep the team aligned/connected Recurring cross-functional mtgs, translating updates into actionable guidance Point of contact for other teams/select client contacts
Requirements
Smart phone
Zendesk Coaching Skills Health Tech Written/verbal communication skills Manage fast-paced environment Problem-solving Private remote network
Benefits
FT Benefits PTO
What you'll do
- Oversee daily operations
- Quality assurance
- Escalation triage
- Onboarding/ongoing training
- Maintain familiarity - current smart phone apps, services, networks, trends
- New product launches/workflow changes/brief the team
- Knowledge Base, & Macros - priority levels, tagging logic, escalations
- Maintain team scheduling rotation 365
- Lead team mtgs - keep the team aligned/connected
- Recurring cross-functional mtgs, translating updates into actionable guidance
- Point of contact for other teams/select client contacts
What they require
- Smart phone
- Coaching Skills
- Health Tech
- Written/verbal communication skills
- Manage fast-paced environment
- Problem-solving
- Private remote network
Benefits
- FT
- Benefits
- PTO