Member Care Advocate (MCA) - September Cohort(s)
- Role
- Support
- Experience
- Entry level
- Employment
- Contract
Open to US only. Set where you work from to check your eligibility.
No BS summary
Remote member support role for someone who can handle high-volume healthcare benefits questions with empathy, critical thinking, and ownership. Must complete 3 weeks of paid training on a strict 10 a.m.–7 p.m. EST Monday–Friday schedule and work from a secure, distraction-free home office.
Included Health is on a mission to raise the standard of healthcare for everyone. We simplify healthcare by combining virtual and in-person care with expert navigation, comprehensive support, and technology that makes it easier for members to get the right care at the right time. Our Member Care Advocates (MCAs) are some of the most visible representatives of this mission, helping members feel seen, supported, and confident in navigating their benefits and care options. MCAs are a trusted guide, helping members navigate the fundamentals of their healthcare benefits while delivering high-quality, empathetic support in a high-volume environment. This role requires strong critical thinking and ownership to navigate member needs effectively. New MCA hires start their role in an 3-week paid training period with a strict schedule of 10 a.m. - 7 p.m. EST, Monday - Friday. Upon completion of the 3-week training period, employees will transition to their regular schedule as outlined during their offer and onboarding process. Missing work, leaving early, or arriving late without proper notice is considered an unplanned absence. Please note: No planned time off is permitted during the training period. This is a remote position and requires a secure, distraction-free home office. Recent college grads are encouraged to apply!
What you'll do
- Helping members feel seen, supported, and confident in navigating their benefits and care options
- Helping members navigate the fundamentals of their healthcare benefits
- Delivering high-quality, empathetic support in a high-volume environment
- Navigate member needs effectively
What they require
- Strong critical thinking and ownership to navigate member needs effectively
- New MCA hires start their role in an 3-week paid training period with a strict schedule of 10 a.m. - 7 p.m. EST, Monday - Friday
- No planned time off is permitted during the training period
- This is a remote position and requires a secure, distraction-free home office
- Recent college grads are encouraged to apply
Benefits
- 3-week paid training period
Included Health is a new kind of healthcare company providing personalized all-in-one virtual care, navigation, and community support for employers, health plans, and members.
What people say about this company
3.0/ 5
- Employees appreciate the company's mission and the positive impact it has on healthcare.
- Many reviews mention a good work-life balance.
- Some employees feel that management could be more supportive and effective.