Gerber Collision & Glass
Market Manager - NC North
RemoteUnited States only
- Role
- Operations
- Experience
- Senior
- Employment
- Full-time
- Company size
- Enterprise
$109.5k–$156.4k/yr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Regional operations manager for collision repair locations in North Carolina. Requires 5+ years in collision repair and 3+ years of management; ICAR Platinum preferred. Onsite/field role overseeing multiple shops, driving KPI performance and customer satisfaction.
Core skills
estimating
Required skills
collision repair industry experiencemanagementfinancial statement reading
Optional skills
ICAR Platinum certificationstate estimating license (if applicable)
What you'll do
- Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
- Manage activities of all locations within the designated market through coordination with General Managers.
- Monitor capture rates to ensure stores are taking full advantage of opportunities.
- Hold staff accountable for shop performance and SOP adherence.
- Conduct daily calls for market load leveling.
- Recruit, interview, train new hires.
- Coach staff and resolve customer concerns.
- Seek continuous education and development opportunities for employees.
- Participate in external marketing and team building activities as requested.
- Promote safe, clean working conditions and review audits and safety records.
- Work with corporate staff to achieve external growth of the assigned market and meet business plan objectives.
- Review location performance against goals and provide coaching.
- Contact claims managers and dealer accounts monthly.
- Conduct operations reviews and in-person audits monthly.
- Promote and liaise with area insurance contacts and referral points.
- Ensure stores are responsive to clients in a timely manner.
What they require
- Minimum of five years collision repair industry experience
- Minimum of three years of management
- ICAR Platinum certification preferred
- Estimating license if applicable in the state
- Ability to read and understand financial statements
- Extensive estimating experience
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.
$109.5k–$156.4k/yr