Managing Consultant, Individual Assistance

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

MISSION

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

VISION

In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

Job Title: Managing Consultant, Individual Assistance

Full Time or Part Time: Full Time Exempt/Non-Exempt: Exempt Temporary/Seasonal/Regular: Regular Hourly/Salary: Salary Compensation: $90k - 115k per year Travel/Location: Remote with up to 50% travel/deployment required.

Benefits Summary:

Medical, Vision, and Dental Insurance Short-Term Disability/Voluntary Long-Term Disability 401(k) Account with Company Match Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals Paid Parental Leave Training and Professional Development Opportunities Wellness Benefits/Allowance Corporate Computer Time off to Volunteer Cell Phone Allowance

Mission of Role/Position Summary:

The Managing Consultant, Individual Assistance leads and supports operational response and recovery projects focused on human services, humanitarian needs, mass care, emergency assistance, housing, and disaster survivor recovery, including but not limited to FEMA Individual Assistance programs. Depending on the assignment, this position may serve as a subject matter expert, project manager, program coordinator, team lead, or other operational leader responsible for directing on-site teams, coordinating service delivery, and advising clients on the design and implementation of survivor-centered programs. The role also supports growth of ACDC’s Individual Assistance and human services portfolio through relationship development, pipeline advancement, capture support, technical writing, and the development of responsive, technically sound proposals.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

Departmental Specific -

Program Operations & Field Leadership

Lead response and recovery assignments involving Individual Assistance, mass care, housing, human services, and survivor support. Serve as a subject matter expert, project manager, program coordinator, task lead, or field operations lead. Translate client and incident priorities into work plans, staffing, schedules, deliverables, and performance measures. Mobilize and supervise field teams while monitoring operations, quality, risks, budgets, documentation, and corrective actions.

Individual Assistance, Mass Care & Human Services

Provide technical and operational guidance on FEMA Individual Assistance and related survivor-service programs. Plan and coordinate mass care, emergency assistance, temporary housing, case management, and other human services. Advise clients on program design, eligibility, workflows, documentation, quality assurance, and service coordination. Use a survivor-centered approach to address access, equity, privacy, resource gaps, and emerging needs with community partners.

Client Advisory, Project Management & Quality

Build trusted client relationships and advise on preparedness, response, recovery, and human services operations. Facilitate planning sessions, briefings, stakeholder meetings, training, exercises, and executive updates. Develop and review plans, procedures, reports, assessments, and recommendations for technical accuracy and usability. Manage priorities, quality, deliverables, and lessons learned in fast-changing environments.

Service Line Growth & Business Development

Identify client needs, opportunities, and partnerships that grow ACDC’s Individual Assistance and human services portfolio. Develop relationships and advance qualified opportunities through the business development pipeline and capture process. Serve as a technical writer, reviewer, and subject matter contributor for proposals, qualifications, and scopes of work. Represent ACDC in client and industry forums and coordinate growth activities with operational and corporate teams.

General -

Manage operation functions as an advanced-level subject matter expert in multiple focus areas of emergency management, which includes overall responsibility for projects of any size. Supervise and direct the work of others, providing direct leadership and prioritization of resources and workloads. Interpret policies to provide expert advice, ensuring high quality deliverables. Participate in the formulation of business goals, plans, and strategy. Provide guidance and create opportunities for mentorship engagement with consultant levels, to promote professional skill growth and career path direction. Manage complex portions of projects of all size as the advanced subject matter expert, including organizing project teams and prioritizing tasks. Ensure all aspects of assigned projects are completed as outlined in the scope of work and timeline, designating and recommending appropriate resource allocation. Utilize expert project operation knowledge, judgement, and discretion to lead and manage others. Supervise and mentor all levels of consultants. Ensure you and others meet or exceed personnel allocation and utilization targets. Provide guidance, feedback, and create opportunities for all levels of Consultants. Attend, participate, and lead individual and group scheduled meetings and events. Respond, engage, and initiate other company communications as appropriate. Lead and directly engage with clients at conferences and networking events. Design materials for information sessions with communities and clients, and present at speaking engagements. Demonstrate and practice expert knowledge of company client engagement practices, and regularly exercise discretion in decision-making. Conduct meetings and engage with clients at events, conferences and speaking engagements. Coordinate with all staff members working on related projects, as well as with Local, State, Federal, and Regional organizations, and the public. Manage and nurture relationships with key clients to ensure satisfaction and repeat business. Participate in all aspects of business development, including reviewing, evaluating, and responding to proposals and data calls. Support the creation, updating, and distribution of company marketing materials and capabilities statements based on subject matter expertise. Build and maintain relationships with teaming partners and clients. Identify and pursue potential opportunities to expand on current client contracts or enter into new contracts. Learn client contractual specifics and limitations to make effective recommendations on the forward path of projects. Stay up to date on industry developments. Attend and participate in all assigned job-related training opportunities. Organize, coordinate staff, and lead training events and information sessions to build client/community engagement. Makes decisions and exercises judgement on assigned projects and individual work as advanced level technical and subject matter expert. Provide guidance to others on prioritizing tasks. Leads corporate and program operations and division priorities. Perform quality control review procedures over work performed by other consultants and over client-provided documents. Maintain currency of and compliance with applicable state and federal policies, procedures, and guidance documents. Play a significant role and act as an expert in all areas of Emergency Management. Maintain/pursue expert level knowledge, credentials, and career development opportunities. During a disaster, you may be called into the field to support or co-lead relief efforts or assist with organizing responses to support advanced roles in emergency situations and/or activations.

Knowledge, Skills, and Abilities:

Advanced knowledge of Individual Assistance, mass care, housing, human services, and survivor-support operations. Working knowledge of FEMA programs, the National Response Framework, ESF #6, NIMS, and incident management structures. Ability to lead field teams and manage projects, schedules, budgets, risks, deliverables, and client expectations. Strong facilitation, technical writing, briefing, analysis, and executive communication skills. Ability to design accessible, equitable, survivor-centered programs and turn complex information into practical recommendations. Strong relationship-building, business development, proposal, and collaborative problem-solving skills. Ability to remain organized and solutions-oriented during extended or rapidly changing disaster operations. Proficiency with Microsoft Office and common project management, collaboration, reporting, and CRM platforms.

Supervisory Responsibilities:

This role may supervise employees, consultants, subcontractors, and deployed project teams based on assignment and project needs.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

Up to 50% travel is expected for this position. Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

Mobility required on-site with clients. Sitting or standing for hours at a time. Ability to work at a computer for extended periods of time if needed. Ability to manipulate up to 25 lbs. repetitively throughout the day and as needed.

Working Environment:

Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions. Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings. All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire. If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Workplace Health & Safety:

We are committed to fostering a safe and healthy workplace. Employees are expected to champion a culture of safety by complying with all health and safety policies and procedures, completing required training, identifying and reporting hazards, exercising sound judgment, and taking reasonable care to protect the health and safety of themselves, their colleagues, clients, and the communities we serve.

Requirements

Experience/Education Required:

Bachelor’s degree in emergency management, public administration, social work, human services, public health, business, or a related field; relevant additional experience may be considered in lieu of a degree. 7+ years of progressively responsible experience in emergency management, disaster response or recovery, human services, humanitarian operations, mass care, housing, or Individual Assistance. 3+ years of experience leading projects, programs, workstreams, or operational teams. Demonstrated experience supporting disaster survivors and coordinating with state, local, tribal, territorial, federal, nonprofit, faith-based, community, or private-sector partners. 3+ years of experience developing operational plans, procedures, reports, briefings, or other client deliverables. 3+ years of experience contributing to proposals, capture activities, client development, or growth initiatives. 3+ years of experience deploying to or working in incident, emergency operations, disaster recovery, or similarly time-sensitive environments.

Experience/Education Preferred:

Advanced degree, relevant professional credentials, or 10 or more years of experience in emergency management, disaster recovery, humanitarian operations, human services, or a related field. Direct higher level experience implementing or advising FEMA Individual Assistance, mass care, housing, case management, and other survivor-service programs. Experience managing complex consulting engagements, contracts, budgets, subcontractors, dispersed teams, and public-sector procurement or proposal development. Established relationships across the emergency management, human services, humanitarian, or disaster recovery community. Experience identifying client needs, opportunities and partnerships to grow a business services portfolio.

Additional Qualifications:

Must be 18 years of age or older. Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US. Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Regular status positions will receive these benefits:

Medical, Vision, and Dental Insurance Short-Term Disability/Voluntary Long-Term Disability 401(k) Account with Company Match Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals Paid Parental Leave Training and Professional Development Opportunities Corporate Computer Time off to Volunteer Cell Phone Allowance

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

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