Guardant Health
Manager, Enterprise Phlebotomy Operations
RemoteUnited States only
- Role
- Operations
- Experience
- Senior
- Employment
- Full-time
- Company size
- Enterprise
$101.2k–$139.2k/yr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Manager for nationwide mobile phlebotomy operations and vendor management for a US-focused precision oncology company. Requires 5+ years healthcare/operations experience, proven ownership of COGs modelling and end-to-end vendor management. US-based hiring (remote within USA) with hybrid onsite expectation if living within 50 miles of a Guardant facility.
Core skills
vendor managementCOGs tracking
Required skills
contractingonboardingSLA/scorecard developmentcost-of-goods (COGs) trackingforecastinginvoice reconciliationbudget managementoperational reportingTableauExcelERP systemsworkflow platforms
Optional skills
Experience in healthcare, diagnostics, or mobile phlebotomyAI-enabled tools familiarity
What you'll do
- Lead enterprise mobile phlebotomy operations, including vendor performance, workflow execution, and patient access support.
- Manage nationwide phlebotomy vendor relationships, contracting, onboarding, service-level performance, and operational escalations.
- Oversee Oncology Patient Navigator (OPN) workflow operations and scheduling performance.
- Drive operational standardization, workflow optimization, and service-level accountability across enterprise mobile phlebotomy operations.
- Own mobile phlebotomy cost-of-goods (COGs) tracking, forecasting, budget management, invoice reconciliation, and variance analysis.
- Partner with Finance on forecasting, accruals, budget planning, and cost optimization initiatives.
- Monitor and improve operational and financial KPIs, including cost per collection, redraws, no-show rates, utilization, and vendor SLA performance.
- Manage purchase orders, invoice validation, vendor audits, and operational reporting processes.
- Build and maintain operational and financial reporting dashboards to support leadership decision-making.
- Collaborate cross-functionally to resolve operational issues, improve patient experience, and support enterprise initiatives.
- Ensure compliance with all regulatory, contractual, privacy, and Quality Management System (QMS) requirements.
What they require
- Bachelor’s degree in Healthcare Administration, Business, Operations, or related field preferred.
- 5+ years of experience in healthcare operations, vendor management, patient services, diagnostics operations, or related operational leadership roles.
- Have personally built and owned a program’s cost-of-goods (COGs) tracking — the model, the forecast, and the variance analysis.
- Have directly owned vendor relationships end-to-end — sourcing, contracting, onboarding, and pricing negotiation.
- Have built and used the scorecards, SLAs, and performance metrics that hold vendors accountable to quality standards.
- Strong analytical, financial management, and operational reporting skills.
- Demonstrated leadership experience managing operational teams and cross-functional initiatives.
- Strong communication, organizational, and problem-solving skills.
- Ability to operate effectively in a fast-paced, highly cross-functional environment.
- Background screening including criminal history is required.
- Ability to perform occasional lifting and potential exposure to lab biohazards; ability to sit for extended periods.
Benefits
- Hybrid work model with defined in-office days for employees within 50 miles of a Guardant facility.
- Reasonable accommodations in hiring for disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.
- Equal Opportunity Employer policies and confidentiality of applicant information.
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.
$101.2k–$139.2k/yr