Manager, Concierge Security

Manager, Concierge Security At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Manager, Concierge Security to be part of making this/that happen. Position Overview and Objective The role of Manager, Concierge Services manages and matures the operations of our security services. Arctic Wolf’s Concierge Experience pairs purpose‑built technology with security experts who understand each organization’s priorities. Through continuous, tailored guidance, Concierge turns insights into clear actions that improve security posture and reduce cyber risk without added operational burden. The management of this team delivers a custom concierge security service grounded in security operations, incident response, threat hunting, threat intelligence, security awareness, and vulnerability management. Primary Responsibilities and Duties Responsible for hiring, training, and leading large disperse teams of Concierge Security Engineers. Define internal processes and ensure they integrate across the broader organization. Implement the vision and mission set by executive leadership into the highest quality, scalable and consistent customer experience Collaborate across teams to deliver new security technology approaches and implementation of security solutions with a constant focus on automation Develop and report performance metrics that demonstrate business impact, operational efficiency, and risk reduction Work with Customer Success, R&D and Sales Operations to ensure the operations center has the proper tools and process to ensure the proper delivery of security services Drive requirements for innovation across our security stack to bring all our security relevant data together to allow for full situational awareness Key Skills Knowledgeable of technological trends and developments in the area of information security and risk management. Extensive expertise in many areas of security including governance, risk and compliance and a thorough understanding of cybersecurity frameworks, regulatory compliance requirements and data privacy initiatives Ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences Experience leading a team responsible for threat hunting, identifying risks and control gaps, maturing security programs, delivering security outcomes, and managing multiple in-flight security incidents simultaneously Must be able to articulate information in presentation format in front of internal and external customers Deep technology experience across corporate and product technology environments and Cloud, including AWS and Azure Demonstrated success in delivering analysis and technology via a creative approach with the mindset of an adversary Demonstrated proficiency in communication, presentation, and soft skills Key Competencies Minimum Qualifications Bachelor’s degree in Information Systems, Computer Science or related field plus relevant cybersecurity certifications 3+ years’ experience leading Security Operations with Cloud and/or SaaS products At least two years Security Consulting or Professional Services’ experience 5+ years in Cybersecurity role Preferred Qualifications Leadership experience in any fashion is an asset Desirable experience working in a Security Vendor, MSSP, Systems Integrator, or Value Added Reseller Environment and Physical Demands Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment. Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity. If located in a company office, often requires the mobility to physically navigate the space. In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations. May include moving or lifting of 25 pounds or less (e.g. office chair, reams of paper). Requires frequent participation in video-based meetings using standard conferencing tools. Must have the ability to remain on camera for extended periods and maintain a professional setting suitable for video communication. Travel Requirements Typically 10% or less of business travel About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here . We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: · Equity for all employees · Flexible time off and paid volunteer days · Training and career development programs · Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services · Robust Employee Assistance Program (EAP) with mental health service · Fertility support and paid parental leave · Superannuation Fund that Arctic Wolf pays into Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. Security Requirements · Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). · Background checks are required for this position. The base salary range for this job family is 158,000 to 278,000 AUD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.