Manager, Collections

It's a new day with a new opportunity at 8am! About the role: As our Collections Manager, you'll own the full collections and accounts receivable lifecycle at 8am, from recovering outstanding balances day to day to setting the strategy behind how we do it. You'll lead a team of analysts and specialists, keep aging low and recovery high, and make sure every step holds up to our financial controls. You'll partner across Finance, Risk, Sales, Operations, and Engineering, and bring AI into the workflow to cut manual case handling and speed up recovery. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments. Lead and mentor a team of collections analysts and specialists, setting goals and tracking KPIs like aging, recovery rates, and service levels. Run core collections operations, including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries. Analyze delinquency trends and use the data to improve forecasting, cash flow, and operational efficiency. Serve as the escalation point for tough recoveries and partner with Disputes and Underwriting on shared account risk. Document collections processes and safeguard against errors, losses, and financial risk (SOC 1, SOX). Bring AI tools into collections to automate correspondence, triage cases, and surface patterns in delinquency data. Partner across Finance, Risk, Sales, Operations, and Engineering, and represent collections in cross-functional risk reviews About you: 5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables. Experience leading or mentoring a team. Strong grasp of collections processes, billing platforms, and financial compliance standards (SOC 1, SOX a plus). Sharp analytical and problem-solving skills, with advanced Excel or Google Sheets. Experience with CRM or ERP systems like Salesforce and Workday. Clear communicator who can manage relationships and expectations across teams. Hands-on experience using AI tools to automate or optimize your workflows. Bonus: SaaS, fintech, or payments experience, familiarity with processor platforms like TSYS or Adyen, and a Bachelor's in Finance or Accounting, or equivalent experience. Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Why 8am At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast ; Outshine Ordinary , and We Find a Way . These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage) Staff Referral Bonus – Rewards for referring great candidates to the 8Team Paid Sick Leave – Covered from day one, with EPS support after the 2nd day Flexible Time Off (FTO) – Up to 15 paid days off per year Parental Leave – Maternity and paternity leave in line with Colombian law Company Holidays – Paid time off for all official Colombian public holidays Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.