LTL Logistics Coordinator

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! At this point, Zelh is looking for LTL Logistics Coordinator for one of our clients. The LTL Logistics Coordinator independently manages day-to-day execution of LTL shipments, acting as a primary point of contact for assigned accounts. This role ensures shipment accuracy, compliance with contracts, and proactive client and carrier communication, while contributing to margin protection and service-level performance. Key Responsibilities: Shipment Execution Independently execute daily operations for Less Than Truckload (LTL) shipments efficiently and cost-effectively. This includes rating, routing, booking, and tendering shipments to carriers with minimal oversight. Ensure timely identification and resolution of issues related to shipments, including exceptions such as delays, service failures, or other problems. Manage notifications and communications concerning accessorials, confirmations for pickup and delivery, and proof of delivery (POD) documentation. Support the tracking and tracing procedure of shipments, with updating status milestones in client’s Transportation Management System (TMS). Client & Carrier Communication Serve as the primary point of contact for operational updates and issue resolution on assigned strategic accounts. Communicate proactively with carriers to secure capacity and confirm shipment details. Respond to client inquiries quickly and accurately, ensuring a customer-first experience. Support Supervisor and Manager in executing client-specific SOPs and service-level agreements. Operational Accuracy & Compliance Maintain accurate shipment records in the TMS, ensuring data integrity across the shipment lifecycle. Validate rating, contracts, and routing guides for compliance with client requirements. Escalate discrepancies in billing, contracts, or carrier performance to Supervisor, LTL Operations. Follow established SOPs and contribute to maintaining ISO/compliance documentation as required. Ensure proper alignment with their Logistics Support Coordinators and account managers Process Improvement & Team Support Escalate recurring issues or inefficiencies and provide feedback to Supervisor for process improvement. Support implementation of automation, EDI/API connections, and other technology initiatives. Act as an SME with peers and supervisors to balance workload and meet departmental KPIs. Assist in special projects such as new client onboarding or system migrations as needed Experience in Supply Chain, Logistics, or Business preferred (or equivalent work experience). 1-3 years of logistics, 3PL, or LTL operations experience strongly preferred (internship experience acceptable). Familiarity with LTL rating structures and carrier networks. Proficiency in Microsoft Office Suite, especially Excel (basic formulas, pivot tables, lookups). Experience with TMS platforms; exposure to EDI/API workflows a plus. Strong organizational skills and attention to detail in a high-volume environment. Excellent written and verbal communication skills. Ability to multitask and prioritize under tight deadlines Working conditions : Working schedule - Mon-Fri 8am-5pm EST Work mode - hybrid/remote Competitive Salary in USD 10+ business days of paid time off Team building and corporate events Equipment provided A supportive team Remote eligibility Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.