Lifecycle Marketing Specialist

Ready to make a real impact on global health and wellness care? Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries. In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform. We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together. Important notice to our applicants and job seekers: We've become aware of fraudulent messages impersonating Practice Better's recruitment team. Please note: Practice Better will never ask for payment, banking details, or personal financial information at any stage of the hiring process All official communication comes from @practicebetter.io email addresses We will never ask you to purchase equipment, software, or gift cards We will never conduct interviews solely via text message or WhatsApp If something feels off, trust your instincts. Verify any suspicious outreach by contacting us directly at careers@practicebetter.io before taking any action. Thank you for helping us keep our hiring process safe and transparent. Position Summary We are looking for a Lifecycle Marketing Specialist to join our growing team. Retention and expansion are core to Practice Better's growth, and helping practitioners get real value from our integration ecosystem is one of the clearest ways we do that. Practitioners who adopt integrations go deeper with the platform and build workflows that actually stick. That value is there to be found, and it's our job to make sure practitioners find it at the right moments. In this role, you'll sit within the Lifecycle Marketing team, reporting directly to our Director of Lifecycle Marketing. This is a hands-on, campaign-execution role: you'll build, launch, and optimize lifecycle campaigns that help practitioners discover the tools and integrations that fit their workflow best, keeping them engaged and getting more from the platform over time. You'll also operate at the intersection of Lifecycle Marketing, CX, and Product, working closely with each to stay ahead of account health signals, partner priorities, and the moments where practitioners are most ready to grow into more of the platform. You'll play a central role in helping practitioners succeed with the platform, with the scope to take on greater ownership as you grow into the role. Note: Practice Better is a remote-first company with team members across North America. This particular role is currently open to Canadian-based candidates only, and candidates must be legally entitled to work for any employer in Canada. Practice Better is unable to support sponsorship for work permits or visas at this time. What You'll Do Retention & Expansion Lifecycle Campaigns Build and execute multi-channel lifecycle campaigns (email, in-app via Pendo) that help practitioners discover and adopt the integrations most relevant to their practice Set up segmented, behavior-triggered campaigns that meet practitioners at high-intent moments — onboarding, plan changes, specialty signals, and moments where they may be at risk of losing momentum Incorporate integration and engagement signals into risk scoring, and support early-intervention and win-back campaigns for practitioners who've drifted or churned Help lower-tier practitioners find the right upgrade path when their workflow has outgrown their current plan Track and report on attach rate, churn, and expansion trends by segment, cohort, and plan tier, flagging patterns to the broader team Partner Management Own day-to-day partner management and relationships with existing integration partners, and help onboard and activate new partners as they're brought into the ecosystem Help execute co-marketing campaigns with integration partners, including joint email sends, in-app promotions, webinars, and partner-sourced content Pull campaign reporting for integration co-marketing: adoption lift, engagement rates, and conversion to active integration use Insights & Optimization Monitor integration funnel performance — from awareness through first use and sustained engagement — using HubSpot, Pendo, and Amplitude Run A/B tests on messaging, timing, and offer mechanics under the guidance of the broader team to improve how well campaigns actually help practitioners find what they need Surface practitioner behavior data and patterns that point to friction in the product adoption journey What You'll Bring 2–3 years of experience in lifecycle marketing, partnership marketing, or customer marketing at a B2B SaaS company, ideally with exposure to product-led growth (PLG) motions Experience executing behavior-triggered, segmented email and in-app campaigns Working knowledge of retention and expansion metrics: attach rates, cohorts, and LTV, not just open rates Experience with HubSpot (required) and at least one in-app messaging tool (Pendo preferred) Comfortable working with data — you can pull standard funnel reports and read Amplitude or Sigma dashboards with support from the team Collaborative instincts: you know how to work across Product, CX, and Partnerships to get context, alignment, and creative assets without creating bottlenecks Bonus: familiarity with health tech, EHR workflows, or the holistic health/wellness practitioner segment Who You Are A Late-Lifecycle Specialist. You understand that the real work starts after signup. You're energized by the challenge of deepening engagement in an existing customer base — not just acquiring new ones. A Campaign Executor. You don't just write emails — you build journeys. You think in segments, triggers, and sequences, and you're always asking: who gets this message, when, and why? Outcome-Oriented. You measure your work in attach rates and retention impact, not campaign volume. You take pride in owning execution against a number. A Cross-Functional Connector. You know that the best lifecycle campaigns are informed by product insights, CX signals, and partner context. You naturally pull those threads together without needing to own the relationships yourself. Practitioner-Empathetic. You take the time to understand the workflows of the practitioners you're marketing to. You can translate a complex integration value prop into something that lands for a busy naturopath or dietitian. Your Impact Integration attach rate is one of the clearest signs that practitioners are getting real, lasting value from Practice Better. Your work will help ensure practitioners find the tools that fit their workflow, feel supported as their practice grows, and stay because the platform genuinely works for them. That's what drives lower churn, higher LTV, and a platform practitioners feel embedded in. Compensation & Pay Transparency At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends. Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team. Anticipated Base Salary Range (Canada): $60,000 - $70,000 CAD We take a holistic approach to compensation, combining salary, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being. The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market. What We Offer Comprehensive Benefits We offer a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage from day 1, as well as RRSP matching, generous paid parental leave, and annual learning stipends. Remote-First, Connected Culture Our remote-first model gives you autonomy and flexibility, with optional access to our downtown Toronto office for in-person collaboration. We also host regular off-sites and team gatherings across North America, because connection, creativity, and shared moments matter. Wellness and Growth Unlimited vacation, built on trust, clear expectations, and real support for taking time off Company RRSP program with employer-matched contributions Comprehensive health and dental benefits from day 1 $750 annual Health & Wellness Allowance $1,000 annual Learning & Development Allowance to support your growth $500 annual Home Office Allowance to set up a productive remote workspace Sprout Family: personalized support for family-building and fertility journeys Inkblot: confidential, digital mental health support from licensed professionals Company-wide holiday closure in December Regular virtual company-wide events, lunches, and team socials to stay connected Thriving at Practice Better At Practice Better, you are not just an employee. You are part of a mission-driven community dedicated to helping others thrive. You will be trusted with autonomy, encouraged to take ownership, and supported by a team that values curiosity, compassion, and meaningful results. We believe great culture and great performance go hand in hand. Delivering on our commitments is how we earn the trust of our practitioners and continue to expand our impact. Here, you will find the freedom to experiment, a focus on follow-through, and the opportunity to grow, along with the satisfaction of knowing your work directly improves lives every day. Our Commitment to Diversity, Equity & Belonging We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best. If you do not meet every requirement listed above, we still encourage you to apply. Research shows that underrepresented groups often hesitate unless they feel 100% qualified. We are far more interested in your potential, curiosity, and alignment with our values. We are committed to building a workplace where everyone can do the best work of their careers. We welcome applicants of all backgrounds, experiences, and abilities. Accommodations are available throughout the interview process upon request. Ready to Apply? If this sounds like your next step, we would love to hear from you. Join us in shaping the future of health and wellness for practitioners, their clients, and communities worldwide. Legitimate communication from our hiring team will only come from email addresses ending in @practicebetter.io or @greenhouse.com . Practice Better will never ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication claiming to represent Practice Better, please contact our team at careers@practicebetter.io to verify its legitimacy. AI in Recruitment at Practice Better We use AI thoughtfully to take some of the repetitive work off our team’s plate: early drafts of job descriptions, first-round interview questions, and help reviewing larger applicant pools. It’s there to make the process smoother and more efficient for everyone. What AI doesn’t do is make decisions. Every hiring decision is made by real people, using structured and consistent practices designed to reduce bias and ensure fairness. We’re committed to using AI responsibly and reviewing our approach regularly so it stays aligned with best practices, legal guidance, and the kind of candidate experience we want to deliver. Candidate Privacy Policy AI Policy