Level 2 Technical Support Engineer — US
- Role
- Support
- Employment
- Full-time
Open to US only. Set where you work from to check your eligibility.
No BS summary
Eventus is seeking a Level 2 Technical Support Engineer to own complex, escalated customer tickets end-to-end, partnering with Engineering and Infrastructure to resolve platform issues and monitor production systems. The ideal candidate has strong SQL, Linux, Python, and shell scripting skills, trade lifecycle knowledge, and can build tooling and documentation. A background in methodical troubleshooting is essential. Mountain or Pacific timezone is preferred.
Core skills
Required skills
Optional skills
Required languages
What you'll do
- Monitor incidents, service requests, and production issues against SLAs
- Monitor infrastructure and operational alerts to catch issues before they hit customers
- Coordinate with L1 and the global L2 team for timely ticket response and handover
- Own complex tickets end-to-end — investigation, root cause, resolution
- Provide advanced support for critical production incidents
- Build scripts and diagnostic tools to speed up recurring investigations
- Partner with Engineering/Infrastructure to reproduce defects and drive fixes
- Turn recurring findings into documentation and proactive monitoring
- Keep escalated tickets moving — flag, unblock, or close tickets with no active engineering dependency
- Apply consistent ticket categorization (defect vs. enhancement) and participate in the regular L2 triage cadence
- Support handover and continuity with global support teams across regions, ensuring smooth shift transitions on open issues
What they require
- Methodical, hypothesis-driven troubleshooting background (support, DevOps, or systems engineering)
- Experience with configuration management (JSON, XML)
- Strong SQL skills for data investigation (Oracle/ClickHouse a plus)
- Linux/Unix proficiency and scripting (Python, Bash, vi/less or similar)
- Trade lifecycle and market/reference data knowledge strongly preferred
- Clear communicator — technical and non-technical audiences, written and real-time
- Hands-on experience with AI tools (Copilot, Claude, Gemini, etc.)
- Trade surveillance / market-abuse concept familiarity a plus
- Mountain/Pacific timezone preferred, or willingness to work 12–8 EST for APAC coverage
Benefits
- Fully remote company
- Competitive compensation
- Stock options
- Health, dental, vision & disability coverage
- Unlimited PTO
- Flexibility
Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense. Its powerful, award-winning Validus platform is easy to deploy, customize, and operate across equities, options, futures, foreign exchange (FX), fixed income, and digital asset markets. Validus is proven in the most complex, high-volume, real-time environments of Eventus' rapidly growing client base — including tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.