eBay
L2 Support Engineer (Automation Focused)
RemoteUnited States only
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
- Company size
- Enterprise
$98k–$130.8k/yr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Mid-level L2/Application Support engineer (3+ yrs) focused on automation and scripting (Python/Java/Shell). Must have production troubleshooting, monitoring/observability experience and ability to build self-healing automation; contact-center experience and AI/LLM tooling are strong pluses. Role cannot offer visa sponsorship (US hiring restriction).
Core skills
Automation / scripting (Python/Java/Shell)
Required skills
PythonJavaShellREST APIsMonitoring and observability toolsSQLNoSQLBatch jobsScriptingAutomation frameworks
Optional skills
Genesys CloudIVR systemsACD routingWorkforce management integrationsLLM-based assistantsCloud platforms (AWS/GCP/Azure)CI/CDDevOps
What you'll do
- Provide L2 production support for customer-facing and internal business-critical applications.
- Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations.
- Perform root cause analysis (RCA) and implement permanent fixes to prevent recurrence.
- Design and implement automation solutions to reduce operational toil and improve MTTR.
- Develop scripts/tools for monitoring, alerting, log analysis, and self-healing workflows.
- Support and maintain contact center platforms and integrations.
- Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents.
- Participate in on-call rotations and ensure SLA compliance.
- Drive continuous improvement of support processes and platform stability.
What they require
- 3+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles.
- Strong scripting or programming skills (Python, Java, Shell, or similar).
- Experience building or maintaining automation frameworks.
- Experience with REST APIs, batch jobs, and integration-based systems.
- Hands-on experience with monitoring and observability tools.
- Strong troubleshooting skills in high-availability environments.
- Excellent communication and documentation skills.
Benefits
- Target bonus and restricted stock units (as applicable).
- Medical, financial, and/or other benefits including 401(k) eligibility.
- Various paid time off benefits, such as PTO and parental leave.
- Accessibility support and accommodation contact (talent@ebay.com).
American multinational internet corporation that manages eBay.com
Details
Visa sponsorshipNo
$98k–$130.8k/yr