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Mercier Consultancy Group

Italian Speaking Transportation Customer Experts - Work Remote In Greece

RemoteGreece onlyArchived
Published
Role
Support
Employment
Full-time
Salary not disclosed
Check eligibility

Open to GR only. Set where you work from to check your eligibility.

No BS summary

This role is for Italian-speaking customer support professionals to work remotely in Greece, supporting a major player in the global logistics and mobility sector. Candidates must be native or fluent in Italian, professionally proficient in English, and hold a valid EU passport or work permit for Greece.

Required languages

Italian Native or fluentEnglish Professional proficiency

What you'll do

  • Provide high-quality support to Italian-speaking customers regarding transportation, scheduling, and logistical inquiries.
  • Manage client expectations by providing accurate information regarding transport delays, bookings, and service updates.
  • Navigate complex transportation management systems to track and troubleshoot customer requests in real-time.
  • Serve as a primary brand ambassador for our client, maintaining professionalism and empathy during every interaction.
  • Effectively utilize communication channels—including voice, email, and chat—to resolve transportation-related issues.
  • Collaborate with cross-functional teams to ensure seamless service delivery across the logistics network.
  • Identify opportunities to enhance the customer experience within the fast-paced transportation industry.

What they require

  • Native or fluent Italian (spoken and written).
  • Valid EU passport or work permit for Greece.
  • Professional proficiency in English to ensure seamless internal communication.
  • A customer-centric mindset with a passion for problem-solving within the transportation sector.
  • Strong digital literacy and the ability to adapt to new software environments quickly.
  • A proactive attitude toward working in a dynamic team-based international environment.

Benefits

  • Competitive Monthly Salary.
  • Two Extra Salaries per year (13th and 14th month bonus structure).
  • Monthly Performance Bonus tailored to your success as an Italian Speaking Transportation Customer Expert.
  • Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
  • Comprehensive training programs to master the transportation industry systems.
  • Full Private Health Insurance.
  • Ongoing career development and professional growth opportunities.
Recruitment And Business Process Outsourcing
Salary not disclosed