Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We pride ourselves on our bespoke approach to talent acquisition, consistently delivering excellence for professionals seeking the best jobs in Bulgaria. Job Overview We are currently scouting for a passionate gaming enthusiast to join our client's elite team in Sofia for this high-impact Italian Speaking Player Support Specialist position in Bulgaria. This role is perfect for a native or fluent Italian speaker who is eager to build a career within the fast-paced and innovative Gaming & Esports industry. Key Responsibilities Provide high-quality technical and account support to players via chat, email, and social media channels. Ensure an exceptional player experience by resolving complex in-game issues with efficiency and empathy. Stay updated on the latest Gaming & Esports titles to provide expert, community-focused assistance. Represent the brand voice while interacting with the Italian-speaking gaming community. Collaborate with internal departments to escalate critical bugs or security concerns identified by players. Maintain detailed documentation of player interactions within our CRM systems. Contribute to the continuous improvement of support protocols within the Gaming & Esports ecosystem. Requirements Native or fluent Italian (spoken and written). Valid EU passport (mandatory). A genuine passion for Gaming & Esports, with familiarity with industry trends and player culture. Strong problem-solving skills and the ability to work in a dynamic team environment. Previous experience in a customer support or community management role is highly preferred. Excellent English communication skills to collaborate with our diverse team. Benefits What We Offer Competitive Monthly Salary. Fully Paid Training. Health Insurance. Fully Paid Relocation Package (flight, transfer, hotel) included to ensure a seamless transition for your new life in Sofia. Monthly Performance Bonus for high-achieving specialists. And Much More, including career development opportunities within the Gaming & Esports industry. Life in Bulgaria Choosing to pursue one of our Italian-speaking jobs means experiencing the vibrant culture and history of Sofia, a capital city known for its stunning architecture and friendly atmosphere. Bulgaria offers a perfect mix of sunny weather, bustling nightlife, and close proximity to both mountains and the Black Sea, making it a fantastic destination for young professionals. With a low cost of living and high quality of life, Bulgaria provides an exceptional backdrop for your next career move. Our relocation package ensures you are supported every step of the way as you settle into your new home in Bulgaria and join our successful team. How to Apply If you are ready to take your career to the next level with this Italian Speaking Player Support Specialist position in Bulgaria, we invite you to apply now. Join the ranks of professionals who have secured the best jobs in Bulgaria through our expertise. We look forward to receiving your application at Mercier Consultancy Group.