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Mercier Consultancy

Italian Customer Care for Delivery Logistics - Paid Relocation to Athens, Greece

RemoteGreece, Italy only
Published
Role
Support
Experience
Entry level
Employment
Full-time
Salary not disclosed
Check eligibility

Open to GR, IT only. Set where you work from to check your eligibility.

No BS summary

Italian-speaking Logistics Customer Support Specialist, customer-facing role handling shipment inquiries, coordinating deliveries and resolving logistics issues. Native-level Italian and minimum B2 English required; comfortable with CRM and teamwork. Role requires willingness to relocate and live in Greece — paid relocation provided.

Core skills

CRMCustomer Support

Required languages

Italian NativeEnglish B2

What you'll do

  • Be the primary point of contact for clients, assisting with shipment inquiries, coordinating deliveries and resolving logistics-related issues to ensure a seamless customer experience.
  • Handle customer inquiries for Italian speaking customers.
  • Resolve complaints professionally to maintain high customer satisfaction.
  • Accurately document all customer interactions in the CRM system.
  • Collaborate with internal teams to improve product support and customer service processes.
  • Collaborate with colleagues and other departments to achieve the best outcomes.
  • Meet quality and performance targets while maintaining professionalism.

What they require

  • Native-level fluency in Italian (both written and spoken) is essential.
  • A minimum English proficiency of B2 is required.
  • Strong communication and problem-solving skills.
  • Comfortable using computers and willing to learn new software tools.
  • Ability to work in a team-oriented environment.
  • Willingness to relocate and live in Greece.

Benefits

  • Fully Paid Relocation Package
  • Competitive monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Training
  • Health Insurance
  • 2 Extra Salaries Per Year
  • And Much More...
E Commerce
Salary not disclosed