IT Technician
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
The listing doesn't say where it hires from. It may hire in United States (89% confidence). This is an estimate, not an eligibility rule; verify before applying.Signals: employment terms and salary level.
No BS summary
Experienced remote IT technician with 3+ years of Tier 1/Tier 2 support in a Microsoft-based environment. Must administer Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11. W-2 role.
Core skills
Required skills
Optional skills
Strategic Growth Partners is committed to upholding our company values and ensuring data confidentiality. We provide robust services to our clients across multiple time zones and foster a collaborative, innovative, and diverse work environment.
Strategic Growth Partners (SGP) is seeking an experienced IT Technician to provide Tier 1 and Tier 2 technical support while maintaining and improving our Microsoft cloud environment and end-user systems. The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities in a fast-paced, remote environment.
Workplace Type: Remote.
Compensation: W-2. $65,000 - $70,000 per year.
Responsibilities include:
· To diagnose, maintain and repair IT systems.
· Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario.
· To navigate, guide and apply necessary base configuration changes in various system interfaces including but not limited to:
o BitWarden Password Manager
o Microsoft 365 Admin Center (license management, user profile management,
o Microsoft Authenticator
o Microsoft Azure/Entra - Active Director (Join Azure, bitlocker, MFA)
o Microsoft Exchange Online (Email, Message Trace and Security Groups)
o Microsoft Office Suite 365 (OneDrive, Word, Excel, PowerPoint, etc.)
o Microsoft Remote Desktop Services Client
o Microsoft SharePoint Online
o Microsoft Windows 10/11
o Mobile OS: Android and iOS
o TeamViewer
· Tier 1-2 End-user support including help escalating to contracted other 3rd party providers (Red River, Pythian, etc)
· Simple migration tasks between software and applications (e.g., on-prem server to cloud transfer).
· Create and maintain technical documentation for both IT and End User audiences. (e.g., Forms, Asset lists, Directories, Tickets, Guides)
· Other basic and intermediate IT administration tasks mutually agreed upon.
· Maintain approved on-going training, research, and troubleshoot concepts in Dev environment.
· Work with Managers and HR to Onboard/Offboard personnel
· Partake in company meetings
· Provide guidance, training, and mentorship to junior IT team members
· Work with diverse people, companies, time zones, platforms, and varying levels of demands.
· Work on Special Projects for IT Division, including but not limited to internal SharePoint restructuring Project.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience.
- Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a Microsoft-based environment.
- Experience administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11.
- Strong understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing.
- Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users.
- Experience using remote support and endpoint management tools.
- Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests.
- Excellent verbal and written communication skills with strong customer service orientation.
- Experience documenting technical procedures, support tickets, and system configurations.
- Ability to work independently in a remote environment while collaborating effectively with distributed teams.
- Strong organizational skills with exceptional attention to detail.
- Ability to maintain confidentiality and appropriately handle sensitive information.
Preferred Qualifications:
- Microsoft certifications such as Microsoft 365 Certified, Azure Administrator Associate, Modern Desktop Administrator, or similar.
- Experience with SharePoint administration and site development.
- Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
- Experience with endpoint security, antivirus, and endpoint detection and response (EDR) platforms.
- Familiarity with cloud migration projects and Microsoft best practices.
- Experience supporting professional services, consulting, or government contracting organizations.
SGP is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We are also committed to providing accommodations for persons with disabilities.
What you'll do
- Diagnose, maintain, and repair IT systems
- Gather details from staff and systems
- Provide clear documentation on steps taken
- Enact defined operating procedures and approved best practices per scenario
- Navigate, guide, and apply base configuration changes in BitWarden Password Manager
- Navigate, guide, and apply base configuration changes in Microsoft 365 Admin Center
- Navigate, guide, and apply base configuration changes in Microsoft Authenticator
- Navigate, guide, and apply base configuration changes in Microsoft Azure/Entra Active Directory
- Navigate, guide, and apply base configuration changes in Microsoft Exchange Online
- Navigate, guide, and apply base configuration changes in Microsoft Office Suite 365
- Navigate, guide, and apply base configuration changes in Microsoft Remote Desktop Services Client
- Navigate, guide, and apply base configuration changes in Microsoft SharePoint Online
- Navigate, guide, and apply base configuration changes in Microsoft Windows 10/11
- Navigate, guide, and apply base configuration changes in Android and iOS
- Navigate, guide, and apply base configuration changes in TeamViewer
- Provide Tier 1-2 end-user support
- Help escalate support issues to contracted third-party providers
- Perform simple migration tasks between software and applications
- Create and maintain technical documentation for IT and end-user audiences
- Perform basic and intermediate IT administration tasks mutually agreed upon
- Maintain approved ongoing training
- Research and troubleshoot concepts in a development environment
- Work with managers and HR to onboard and offboard personnel
- Participate in company meetings
- Provide guidance, training, and mentorship to junior IT team members
- Work with diverse people, companies, time zones, platforms, and varying levels of demands
- Work on special projects for the IT Division, including internal SharePoint restructuring
What they require
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience
- Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a Microsoft-based environment
- Experience administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11
- Strong understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing
- Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users
- Experience using remote support and endpoint management tools
- Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests
- Excellent verbal and written communication skills with strong customer service orientation
- Experience documenting technical procedures, support tickets, and system configurations
- Ability to work independently in a remote environment while collaborating effectively with distributed teams
- Strong organizational skills with exceptional attention to detail
- Ability to maintain confidentiality and appropriately handle sensitive information
- Preferred: Microsoft certifications such as Microsoft 365 Certified, Azure Administrator Associate, Modern Desktop Administrator, or similar
- Preferred: Experience supporting professional services, consulting, or government contracting organizations
- Customer-focused, highly organized, and capable of managing multiple priorities in a fast-paced, remote environment
Benefits
- Remote work environment
- Collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
- Accommodations for persons with disabilities
Strategic Growth Partners provides IT solutions to clients across multiple time zones.