IT Support Engineer

Who We Are:

Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.

The Role:

As an IT Support Engineer, you will serve as a trusted partner to team members and leaders by ensuring seamless IT operations across the organization. You will apply your technical expertise and problem-solving skills to resolve diverse IT challenges, proactively improve systems, and contribute to strategic projects that enhance the employee experience. In this role, you’ll balance day-to-day support with longer-term initiatives, independently identifying solutions, adapting existing practices, and collaborating across functions to enable teams to do their best work.

What You’ll Do

• Ticketing System Support:
• Monitor and resolve IT support tickets within SLA, serving as the first line of support for employees.
• Troubleshoot and resolve a wide range of hardware, software, and access requests issues across Windows, macOS, and mobile platforms.
• Escalate complex issues thoughtfully to senior IT team members as needed. Microsoft Environment Management:
• Provide support for Windows-based systems, Microsoft 365 applications, and related tools.
• Assist with user account provisioning, password resets, and access permissions.
• Maintain knowledge of core Microsoft technologies to support daily IT operations.
• Provide support for Windows-based systems, Microsoft 365 applications, and related tools.
• Assist with user account provisioning, password resets, and access permissions.
• Maintain knowledge of core Microsoft technologies to support daily IT operations. Mac Environment Management:
• Provide support for macOS-based systems and related applications.
• Support user account setup, security settings, and software installations in the Mac environment. Project Support:
• Contribute to IT projects such as system upgrades, process improvements, and tool rollouts.
• Collaborate with cross-functional stakeholders to deliver IT solutions aligned with business needs.
• Track and document project tasks, monitor progress, and provide regular updates to support successful outcomes Onboarding & Offboarding:
• Partner with the People team to deliver a seamless technology experience for new hires and departing employees
• Own the provisioning / deprovisioning of accounts, devices, and applications with attention to security and accuracy. General IT Operations:
• Maintain accurate inventory of IT assets, software licenses, and access rights,
• Proactively identify opportunities to streamline IT processes, enhance automation, and improve employee experience.
• Provide friendly, reliable, and customer-focused IT support to all employees.
• Develop and maintain technical documentation, user guides, and knowledge base content.

What You’ll Bring:

• Minimum of 3 years of IT support experience, or equivalent combination of education and experience.
• Strong knowledge of Microsoft Windows, macOS, and Microsoft 365 environments, and related tools.
• Experience using or supporting a ticketing/helpdesk system and IT asset management.
• Skilled troubleshooting skills with a curiosity to learn and solve problems.
• Excellent communication and interpersonal skills, with a customer-service mindset.
• Ability to stay organized, prioritize tasks, and manage multiple requests at once.
• Demonstrated ability to work independently, prioritize competing demands, and deliver high-quality results
• A team-oriented attitude and willingness to collaborate across departments.
• Growth mindset with curiosity to learn emerging technologies and enhance IT processes.
• Bachelor’s degree in Information Technology, Computer Science (or equivalent experience).

You Will Enjoy This Role If: (Optional)

• You find satisfaction in helping people solve their technical problems and improving their day-to-day work experience.
• You enjoy being hands-on with technology from troubleshooting Windows and Microsoft 365 issues to setting accounts and working on IT projects.
• You are detail-oriented and organized, ensuring that onboarding and offboarding tasks are completed accurately and securely.
• You thrive in a fast-paced environment where priorities can shift, and you’re quick to adapt.
• You like working on a mix of daily support tasks and longer-term IT projects that improve processes and systems.
• You see challenges as opportunities to learn and grow your technical skills.
• You value collaboration and enjoy partnering with cross-functional teams, especially the POP’s team, to deliver smooth employee experiences.
• You take pride in delivering friendly, approachable, and reliable support - making IT feel like an enabler, not a blocker.

Benefits & Perks:

💸Competitive compensation

🌍Remote-first

Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.

Flexible work Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.

✈ Company-wide offsite We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.

🌴Time off that you’re expected to use Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.

💙Comprehensive health coverage Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family. Includes company contributions to HSA/FSA accounts (based on plan selection).

💰Financial wellness 401(k) with company match to help you plan for the future.

Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.