IT Specialist

We're looking for an IT Specialist to own the Android tablet environment and provide hands-on technical support for a fast-moving technology company. When a team member's device or system goes down, this role is the first line of defense. Speed, accountability, and clear communication are non-negotiable. You will handle day-to-day IT support, manage the company's Android device fleet, and work cross-functionally with IT, engineering, and operations to keep systems running reliably at scale. If you bring a no-task-too-small ownership mentality, respond fast when it matters, and take pride in keeping people productive, this role is a strong fit. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive This role requires availability on Eastern Standard Time with a rotational weekend schedule Direct ownership over IT support and device operations with real impact on team productivity Close collaboration with IT leadership, engineering, and operations from day one What You'll Work On General IT Support Serve as the primary IT support resource for internal staff and field teams Handle help desk requests including account access, software troubleshooting, connectivity issues, and hardware support Triage and resolve IT tickets promptly, escalating to engineering when issues require deeper technical investigation Maintain clear documentation of recurring issues and resolutions to reduce repeat requests Onboard new team members from an IT perspective including account setup, device provisioning, and access management Android Device Management and Provisioning Manage and maintain the Android tablet fleet across the full lifecycle from acquisition through deployment and retirement Configure and enroll Android devices into device management platforms before deployment Enable security settings, device policies, and functionality updates across the fleet Track device inventory and lifecycle status and ensure every device is properly configured before reaching a team member Establish and manage a structured release process for device configuration updates Device Support and Troubleshooting Troubleshoot and resolve device issues quickly with a target resolution time under 30 minutes for critical issues Document troubleshooting procedures and processes clearly enough for others to follow Support the transition of Tier 1 support responsibilities to other team members as the function scales Systems Improvement and Documentation Identify opportunities to improve Android device reliability, performance, and usability across the fleet Support rollout of new capabilities and updates with minimal disruption to the team Maintain and improve runbooks for triaging and troubleshooting as the company grows Keep documentation current, organized, and accessible so the support process scales without knowledge bottlenecks What You Bring Hands-on experience managing Android devices in an enterprise or large-scale deployment environment Solid general IT support background including help desk, troubleshooting, and user-facing support Strong troubleshooting skills across Android devices, systems, configurations, and connectivity Comfort navigating production databases using SQL and running scripts via CLI to investigate issues Ability to translate complex technical issues clearly for non-technical audiences Familiarity with modern support and productivity tooling such as Slack, Linear, HelpScout, or Notion Strong written and verbal communication skills across both technical and non-technical audiences No-task-too-small ownership mentality with fast issue resolution and strong follow-through Highly organized and responsive with the ability to manage multiple open tasks simultaneously Nice to Have Experience supporting field teams or distributed workforces in operational environments Background in a regulated or compliance-driven industry Experience managing Android device provisioning and full lifecycle operations at scale Familiarity with security frameworks or compliance requirements relevant to enterprise environments How to Apply Please include: Your updated resume A short Loom video (1 to 2 minutes) introducing yourself, describing your IT support and Android device management experience, and walking through how you handled a complex device issue or fleet-wide configuration change end to end Only candidates who submit a Loom video will be moved to the next step of the hiring process. If you take ownership seriously, move fast when things break, and want to be the person that keeps a growing team running without friction, this role gives you the scope and the trust to do your best work. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: Initial Application - Submit your application and complete our prequalifying questions Video Introduction - Record an video introduction to showcase your communication skills and work experience Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) Recruitment Interview - Initial screening with our talent team Executive Interview - Meet with senior leadership to discuss role alignment Client Interview - Final interview with the client team you'd be supporting Background & Reference Check - Professional reference verification Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.