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Remote Recruitment

IT Helpdesk Agent

RemoteSouth Africa only
Published
Role
Support
Employment
Full-time
ZAR 29k/mo
Check eligibility

Open to ZA only. Set where you work from to check your eligibility.

No BS summary

IT helpdesk agent supporting a UK employer's staff first-line, fully remote from South Africa. Needs prior IT-support/helpdesk experience with Windows, Microsoft 365 and common ticketing tools. Full-time 09:00–17:00 UK time, with a reliable laptop, fibre connection and backup power.

Core skills

WindowsMicrosoft 365

Required languages

English Proficient (Clear spoken and written)

What you'll do

  • Respond to first-line support requests by phone, email and chat.
  • Diagnose and resolve common hardware, software and account issues.
  • Log and track tickets through to resolution.
  • Escalate complex problems with clear, complete notes.
  • Guide users through fixes in plain language.
  • Maintain documentation so recurring issues get faster to solve.

What they require

  • Experience in IT support or a helpdesk role.
  • Familiarity with Windows, Microsoft 365 and common ticketing tools.
  • Patience and genuine problem-solving instincts.
  • A reliable laptop or desktop computer and stable, high-speed fibre connection.
  • Backup power for load shedding.
  • Quiet, professional home office.

Benefits

  • Fully remote role with a UK-based employer.
  • Salary paid in ZAR.
  • UK business hours, so your evenings stay your own.
  • Long-term, stable position with structured onboarding.
  • A supportive team that values consistent, reliable work.

Remote Recruitment

At Remote Recruitment, we specialise in helping skilled South African professionals connect with leading international businesses. Our streamlined recruitment process matches exceptional talent with organisations that value expertise, ambition and long-term career growth.

🇿🇦 South AfricaRecruitmentStartup

What people say about this company

1.0/ 5

  • Employees report a lack of support and poor management.
  • There are claims of unrealistic expectations and high turnover.
  • Overall dissatisfaction with company culture and practices.
ZAR 29k/mo